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Upgrade from TAE40110 to TAE40116 Certificate IV in Training and Assessment

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Course Overview
Course Duration: 20 weeks of learning and assessment depending on your prior experience, based on a 20-hour study week, with up to 18 months to complete the course (Self-Paced)

Keep current by updating your training credentials and enrol into the upgrade version of the TAE40116 Certificate IV in Training and Assessment. This course has been designed to bridge the gaps between the requirements of your superseded TAE40110 Certificate IV in Training and Assessment and the new TAE40116 Certificate IV in Training and Assessment. It will provide you with the latest skills and knowledge that training and assessing has to offer, such as improvements to assessment tool design and strengthening quality control.

Completing the upgrade option can be used towards meeting new trainer and assessor credential requirements that have been in effect since 1 July 2019.

  • Expected Outcomes
  • The TAE40116 Certificate IV in Training and Assessment upgrade option bridges the gaps between the previous version of the course and the new version. By participating in this program, you can expect to attain the following outcomes:

    • Identify how to best identify and support learners who have language, literacy and numeracy needs.
    • Learn how to interpret a unit of competency to create assessment tools.
    • Understand the relationship between the national standards/competencies and the evidence needed to support someone’s claim for competence.
    • Participate in the validation of assessment activities to strengthen and improve assessment practice.
  • Career Opportunities
  • Relating to the delivery of training and assessment of competence within the VET sector, possible job roles relevant to this qualification include:

    • Vocational Education Teacher
    • Registered Training Organisation (RTO) Trainer and Assessor
    • Corporate/Enterprise Trainer
    • Workplace Assessor
    • Training Adviser/Training Needs Analyst
    • Mentor/Coach
  • Target Group Description
  • The target market for the delivery of the training product is identified as having 3 distinct groups, which we refer to as cohorts. Please note that due to the nature of this qualification, iLearn eCollege has designed a separate course page for less experienced learners who do not already hold TAE40110. As such, this course page will only focus on Cohort 1, as defined below.  If you do not already hold the TAE40110, please click HERE for the full TAE40116 Certificate IV in Training and Assessment.

     

    Group/Cohort 1: Experienced and Working Currently in Industry

    • They hold TAE40110 Certificate IV in Training and Assessment.
    • They come with training experience in the Vocational Education and Training (VET) Sector.
    • Are currently working within the VET Sector.
    • Are seeking the upgrade course due to the new licensing provisions.
    • They hold qualifications and experience in the industry in their proposed teaching and assessing area.
    • They come with a range of education and generalist computer skills.
    • They come from training roles or RTO related roles where holding the training product is directly linked to their job role/function.
    • Have undertaken professional development in their proposed teaching and assessing area and have knowledge of the industry, including terminology, processes, legal and regulatory frameworks.
    • Hold a VET qualification and thus understand the nature of vocational educational study.
  • Pre-Enrolment Requirements
  • Student Liaison Officer Contact

    During your enrolment application period, a Student Liaison Officer will contact you to run through the entry requirements specific to your course application and answer any questions that you may have about your enrolment.

     

    Existing Industry Skills and Experience (Vocational Competence)

    Each prospective student must be able to provide evidence of their ‘vocational competence’ in the industry that they are intending to deliver training in.

    Vocational competency is defined as broad industry knowledge and experience, and may include, but is not limited to, holding a relevant unit of competency or qualification. iLearn eCollege requires all prospective students to complete a ‘Vocational Competency’ questionnaire on their enrolment application. This questionnaire captures evidence of industry experience and vocational qualifications completed, and informs us of the learner group (experienced, intermediate or novice) that students will be placed into.

     

    Copy of your TAE40110 Certificate IV in Training and Assessment qualification and record of results

    By providing us with your TAE40110 Certificate IV in Training and Assessment certificate and record of results, we can then credit transfer the appropriate units into the TAE40116 Certificate IV in Training and Assessment. This way, your training plan will be customised depending on which units you have previously completed.

     

    Required Course Entry Skills

    Existing skills needed to complete this qualification include:

    • Computer skills such as typing and sending an email, and opening PDF documents,
    • Basic skills to use your own printer and scanner,
    • Basic skills to use Microsoft Office programs such as Word and PowerPoint such as creating and saving a new file, adding and editing text, tables, images and font,
    • Basic internet skills to undertake online research.

     

    Resources needed to complete the course

    You will need to ensure you have access to the following resources:

    • Stable internet connection with a minimum download speed of 3mbps,
      • Go to speedtest.net to perform a speed test of your internet connection
    • An email account – can be created through Yahoo, Hotmail and Gmail,
    • Microsoft Office (2010 version or later) – must include Word, Excel and PowerPoint,
    • Compatible operating systems – Windows 8 and higher, or MAC,
    • Current version of a web browser – Google Chrome or Mozilla Firefox,
    • Latest version of Adobe Reader,
    • Video recording device that produces clear footage and audio,
    • Desktop computer/laptop,
    • Printer and scanner,
    • Phone.

     

    Unique Student Identifier (USI)

    A USI is a 10-character string unique to you which is needed to undertake nationally recognised training with iLearn eCollege, such as applying into this program. All you need is a form of Australian identification, and 10 minutes of your time to create one. Click HERE to create a USI.

     

    Language, Literacy and Numeracy (LLN) Indicator Tool

    To determine a student’s learning support needs and eligibility for enrolment, prior to confirmation of enrolment, you may be required to complete the Language, Literacy and Numeracy (LLN) Indicator Tool. an LLN report will be developed and utilised by your trainer and assessor to ensure your individual learning needs are supported throughout the duration of your studies. Any potential learning support strategies to address your LLN needs may be discussed with your trainer and assessor.

  • Educational and Support Services
  • iLearn eCollege will review your LLN Indicator results to determine if support services and reasonable adjustments are required. Reasonable adjustment options are available to accommodate anyone who may have a learning need, disability or impairment. Reasonable adjustments that are made to the training materials and assessments are recorded in the student’s file.

    Prospective students who require other support services (not listed) can call the office to discuss the options available prior to enrolment.

    Student need Method of support offered by iLearn eCollege
    Language barriers
    • Explain concepts in clear terms over the telephone
    Visual impairment  
    • Enlarge the font size of learning materials
    Literacy issues  
    • Allow students to be orally assessed
    • Allow students to be assessed in person at the office of iLearn eCollege by an assessor
    Learning difficulties  
    • Dedicated Learning Support Trainers
    • Additional Learning Support Supplements individually tailored from LLN results
    • Access to Foundation Skills Training

     

    Trainer Support

    Your trainer is available to support you during business hours and outside of normal business hours by appointment, either via email at rto@ilec.edu.au or by telephone on (07) 5689 5070 during office hours. There is no additional cost to speak with a trainer, as trainer support is included in your course fee. Our trainers are passionate industry experts who are available to guide you through your learning experience.

     

    Administration Department

    iLearn eCollege has a dedicated Administration Department which provides administrative support to enrolled students. Contact may be made by email at rto@ilec.edu.au or by telephone (07) 5689 5070 during business hours.

  • Course Structure
  • By enrolling into the upgrade option, it is assumed that you have already completed, and can provide evidence of your TAE40110 Certificate IV in Training and Assessment qualification and record of results. As such, there will be assessments which you may or may not need to complete and will differ from student to student. Please refer to the table below for further information.

    Completion Order of clusters/units Unit code and title Status Unit type
    1 TAEASS403 Participate in assessment validation Gap training required Core unit
    2 TAEASS401 Plan assessment activities and processes

     

    TAEASS502 Design and develop assessment tools

    Gap training required

     

    To complete (if required)

    Core units
    3 TAELLN411 Address adult language, literacy and numeracy skills To complete (if required) Core unit
    Units not completed TAEDEL401 Plan, organise and deliver group-based learning,  

    TAEDEL402 Plan, organise and facilitate learning in the workplace,

    TAEDES401 Design and develop learning programs,

    TAEDES402 Use training packages and accredited courses to meet client needs,

    TAEASS402 Assess competence, and

    BSBCMM401 Make a presentation*

    *Or other elective unit that complies with packaging rules

    Credit Transfers Core units + Elective unit
  • Mode of Delivery
  • iLearn eCollege utilises a combination of modes to deliver the training and assessment components of the course. This includes online training, trainer support, self-paced study, and distance-based assessing. Features of our delivery mode include:

    • The online training refers to the pre-recorded webinar sessions, which take place through the online Portal. The webinars consist of a training session using relevant slides, presented by one of our trainers.
    • Trainer support via email and telephone contact with the trainers.
    • Students must complete and upload the assessments via the Student Portal or submit these for marking via email to rto@ilec.edu.au.

     

    Participant requirements

    The course will require you to complete learning and assessment activities that will require training and assessing real people in a suitable environment. You will be required to organize access to people for these activities and assessments as per the following table. Please note the word “participant” refers to the people who will be participating in the training or assessment you will be providing during the learning or assessment activity. Participants must be over the age of 16 and able to interact with the student verbally and in English. Family members and work colleagues are acceptable participants as long as they meet the above criteria.

    Cluster/Unit number Cluster/Unit Access to participants
    1 TAEASS403 (gap) Project 1 – access to 1 participant
    2 TAEASS401 (gap)

    OR

    TAEASS401 (gap) & TAEASS502 (cluster)

    Project 1 – access to 1 participant
    Project 2 – access to 1 participant
    3 TAELLN411 Project 1 – access to 2 participants who are real vocational learners*

    *The term real vocational learner refers to an individual who is looking to undertake training for employment or future employment purposes. This might be a person who is enrolled or intending to enrol in a course of study or qualification with a Registered Training Organisation, such as an Apprentice or Trainee in your workplace, or a colleague looking to do some professional development. If you are unsure if your proposed learner qualifies as a real vocational learner, check with your trainer before commencing this assessment.

  • Student Access to Resources
  • You will receive access to the following:

    • Contact details for your allocated trainer
    • All student workbooks (contains the assessment tools) via online portal
    • Learner Manual (contains content about each unit of competency)
    • Appendix templates and samples (access to RTO resource library)
    • A knowledge bank of supporting resources (this may include industry fact sheets)
    • Pre-recorded webinars
    • Online discussion forums
  • Duration
  • The course duration is 20 weeks of learning based on a 20-hour study week. Students have up to 18 months to complete the course from the day of commencement.

     

    Your course will commence once your enrolment application has been finalised and enrolment fees have been paid. Notification of your course commencing is sent via email with your eighteen-month course period being defined in the official Enrolment Letter. Access to your course materials will be available through your student log-in on the day your course commences.

  • Amount of Training
  • The amount of training is calculated based on the following formal learning activities:

    1. Pre-recorded webinar sessions

    These will take place through the online portal, consisting of:

    • 2-3 webinar sessions
    • Total duration is 2 – 3 hours

     

    1. Self-paced study

    Self-paced study includes accessing the learner guides and associated readings, independent research, trainer interaction via email and telephone and pre assessment questions.

    • Cohort 1 (upgradelearners) total self-paced study is 75 – 205 hours

    For Cohort 1, self-paced hours will depend on Credit Transfers awarded. As such, this is expressed as a range of hours.

     

    Based on the above formal learning activities, the total amount of training is:

    • Cohort 1 (upgrade learners) total amount of training is 77 – 208 hours

     

    Volume of Learning

    Below is the volume of learning hours per sub-category:

     

    Sub-category 1: Both TAELLN411 and TAEASS502 are awarded credit transfers.

    • Volume of learning is 124 hours

    Sub-category 2: TAELLN411 is awarded as a credit transfer, TAEASS502 is not previously completed.

    • Volume of learning is 208 hours

    Sub-category 3: TAEASS502 is awarded as a credit transfer, TAELLN411 is not previously completed.

    • Volume of learning is 194 hours

    Sub-category 4: Both TAEASS502 and TAELLN411 not previously completed.

    • Volume of learning is 278 hours

    *Estimated assessment hours are a guide only. This will vary for individual students whereby the hours may be more or less depending on the student’s comprehension.

  • Information Regarding Assessments
  • Each module in this course contains a range of assessments including written questions and project based practical assessments.

    The project based assessments require you to audio/video record the practical sessions and submit the file for marking, or as an alternative, you can submit third party reports.

    A third party report is a document provided by iLearn eCollege which is completed by a third party observer. The third party observer comments on what they hear and see during each session, by filling in the third party report (the third party observer is not the assessor). If you select the third party option in the projects, a copy of the third party observer’s TAE40110 Certificate IV in Training and Assessment qualification and record of results will need to be provided as evidence. iLearn eCollege may also need to evaluate your choice of third party to ensure there is no perceived conflict of interest. For example, where your third party is a direct report or a family member.

    Each project will also require the assistance of participants as detailed in the “Mode of Delivery” tab.

     

    RTO Document Library
    Each module requires you to access an array of workplace documentation typically found within a training and assessment environment. iLearn eCollege has created a set of workplace documents for you to access when completing your assessments. You will receive access to the RTO document library at the commencement of your course.

     

    Assessment Marking System
    Every assessment has been developed against the competency standards in each unit. Competency standards include elements, performance criteria, required skills and knowledge, critical aspects for assessment, performance evidence, knowledge evidence, foundation skills and assessment conditions. You will be assessed against all of these standards. If your assessment responses satisfactorily meet all standards you will receive a satisfactory result. If they do not, then your assessors will provide assessment feedback to you and give you the opportunity to re submit your assessment addressing just the areas where you have not met the standards.

    For more information about how results are determined, please refer to the Student Handbook.

     

    Assessment Resubmissions
    Assessments will need to be attempted in full before being submitted for marking. You have up to three (3) attempts to demonstrate competency in each unit. If you are deemed Not Yet Satisfactory (NYS) on the third attempt, you are able to apply for re-assessment, however a $50.00 re-assessment fee applies. You will then have a further three attempts to demonstrate competency. If you are still unable to demonstrate competency after three further attempts, your enrolment will be reviewed by the General Manager before any further enrolment is permitted. Please refer to the fee schedule located in the Student Handbook.

  • Recognition Processes
  • Recognition of Prior Learning (RPL)
    iLearn eCollege offers you the opportunity to be assessed through recognition of prior learning. Please refer to the RPL Application Kit for this course. You have up to three (3) opportunities to submit your RPL application for review. If there are gaps in your RPL evidence, then you will be required to complete the remaining gaps through formal assessments which will be organised by your RPL assessor. This may result in being enrolled in specific units to complete some training and assessment for whole units and/or parts of units.

     

    Credit Transfer (CT)
    iLearn eCollege recognises statements of attainment and qualifications issued by other registered training organisations (RTOs). There is no charge to transfer these into your enrolled program, just ensure you can send these through as evidence.

  • Fee Information
  • Course Fee

    Total course price is $499. The course fee is inclusive of the following items:

    • Student access to the resources listed in “Student Access to Resources”
    • Trainer and assessor support by phone and email
    • Up to 18 months’ access to complete the course
    • RPL and CT applications outlined in”Recognition Processes”
    • Support services listed in “Educational and Support Services”
    • Certificate and a record of results upon successful completion of the course (does not include replacement certificate)

     

    Payment Methods

    Payment for the course can be made by:

    • MasterCard and Visa Card
    • PayPal
    • Telephone payment for credit card payments
    • Purchase Order
    • Bank deposit

     

    Payment Plan Option

    Prefer to pay off your course? Visit our Payment Plan Option page for more information. Note: Special offers, discounts, and sale prices are not available under the payment plan option.

  • Miscellaneous
  • National Accreditation

    iLearn eCollege’s national accreditation profile was adapted from the National Register. training.gov.au is the official National Register on VET in Australia and is the authoritative source of information on Registered Training Organisations. You can check out our registration HERE

     

    National Regulator

    As a Registered Training Organisation (RTO), iLearn eCollege is required to comply with the Standards for RTOs (2015) which is regulated by the Australian Skills Quality Authority (ASQA). You can find more information about the governing body HERE

     

    Consumer rights

    Once a prospective student has enrolled and paid for a course offered by iLearn eCollege, each individual is entitled to exercise their right as a consumer in accordance with the Australian Consumer Law and the Australian Competition and Consumer Commission (ACCC).

    For more information about our Refund Policy, you can refer to the Student Handbook.

TESTIMONIALS
Paul Aitken

To whom it may concern,

I embarked on the Cert IV in Training and Assessment around a year ago. It was a wonderful learning experience. Shirley Chan was highly supportive and very efficient in response to any issues I had. She is an asset to the organisation of Ilearn. I very much recommend the course to anyone who wants to understand the fundamentals of training and assessment.

Many thanks,

Frank Farfalla

Hello Nicole,

I would like to thank you very much for your exceptional service and care in looking after my staff over this last year during their TAE upgrade.

In all me dealings with you, I have found you to be very helpful and incredibly responsive.

This has given me confidence that the TAE upgrades would be completed on time and that any questions I had would always be addressed.

Please feel free to pass this feedback onto you manager.

Thanks again and all the very best.

Kind regards,

Frank

Cobbina Vines

Hi Nicole,

I just heard from Helen that I have successfully completed TAEASS502.

I wanted to thank you for the prompt marking, I will definitely be recommending iLearn.

Kindest regards and Gratitude for all your help, you have gone above and beyond.

Cobbina

Sohail Vincent

Greetings Shirley, Hope you are well.

I would like to express my sincere thanks and Gratitude for finally complete my TAE40116 certificate 4 Course. It would not have been possible without your kind assistance and support.

I would like to mention here that I am a qualified, accredited Driving Trainer and Instructor for the past few years. I needed to complete TAE40116 certificate 4 Course to enhance my skills and knowledge to better service my students and clients.

You have been an incredible, understanding and thoughtful assessor during my journey to finalise and complete this training course. I must say that Online training is not easy compared with face-to-face training; however, you have made this task much easier for me.

You have been very responsive and prompt in marking, assessing and reviewing the tasks and projects which were submitted to you. I would really like to appreciate that your reviews and feedbacks are very clear, precise and easy to understand.

I would like to recommend Shirley Chan to any prospective learner who wishes to train in your organisation under your supervision and guidelines.

Thank you Shirley again, it has been a long journey and you have made it possible to accomplish my goals.

Thi Thuy Hang Nguyen

Dear Melissa,

Today, I uploaded the last file for assessment. When I look back the period of time I spent on completing the TAE, I know that you are the person I should write a thank you letter to.

I am so thankful to have you as my trainer. You have been so enthusiastic and passionate. Your guidance and advice were always clear and easy to understand, this supported me to complete the required tasks for this course.

I also thank you very much for calling me and patiently listening to my problems with the workbooks and practical activities.

From my experience with this TAE, you are a great trainer. I feel grateful to have you facilitating me during the course.

Take care,

Lynda Briggs

I recently completed my full TAE40116 Certificate IV in Training and Assessment course through iLearn eCollege. I found their Administration team professional and courteous. My trainer Shirley Chan, was very helpful, supportive, and prompts in getting back to me, with any concerns or questions I had with my work, via phone contact and emails. iLearn eCollege is quality training, at a reasonable price.

Stephen Beckmore

I have recently completed my TAE40116 Certificate IV in Training and Assessment working through the iLearn online portal. I found the format and content easy to follow and very concise. The support and guidance given by the iLearn team and in particular Shirley Chan, enabled me to complete my studies within 7 months. Shirley handled my assessments and enquiries efficiently and with a high level of professionalism. I was very impressed with the learning resources and access to the learning modules. I have no hesitation in recommending iLearn college to anyone wishing to further their studies.

Lisa Cecil

I completed my TAE40116 Certificate IV in Training and Assessment with iLearn eCollege in 9 months.  In that time, I had very prompt responses with my queries from all staff. In particular, my work graded within a reasonable timeframe with encouraging and helpful remarks.  On a personal note, a special thank you to Shirley Chan who made this process smoother. I am familiar with online studying and found the layout, the forms and files needed, very accessible and easy to locate. Overall, I would recommend iLearn eCollege and would study with them again.

Jincy Chacko

iLearn team has provided me with great support in completing my TAE40116 online course. Special thanks to my assessor Shirley, for her valuable feedback and the support provided throughout my course. I got an opportunity to excel in my interested career. Best regards- Jincy

Eva Bodova

As TAE40116 Certificate IV in Training and Assessment is the first online course I have ever done I was a little apprehensive about it at the beginning. However, the iLearn team has provided excellent support, useful advice and great quality throughout my studies without which I could not come so far. Most especially, I would like to thank Shirley for her always friendly and very professional attitude, responsive and flexible approach! The study material is quite clear and easy to understand, the staff offers good service and timely feedback; my experience with iLearn has been extremely positive so far!

Khalegh Barati

I studied TAE40116 Course at Ilearn College. The Ilearn team was very supportive and provided me constructive and valuable comments and feedback during my study. I am very happy with them and I will definitely select Ilearn again for my future studies.

Kashif Salman

I have been looking around the web, there are so many RTOs who advertise online and makes it very attractive to enrol. I chose iLearn because other students had a great experience. I have found iLearn’s commitment to delivering qualifications properly with a dedication to supporting students like me.

The trainers (Daniel, Melissa A and Melissa P) were superb, close to one of the best I have encountered in my career.  They delivered with genuine passion and inspired me to be a better trainer. They have demonstrated great approach to teaching and they were professional, helpful and knowledgeable.  I always felt relaxed and engaged. Special thanks to Melissa for marking my assessment within a very short span of time and processing my certification on the same day and it has helped me to secure my new job in building and construction RTO. Thanks Mel P!

Wendy Choy Chong

Hi Shirley,

Hurayy,, Thank you very much for your email and for letting me know the completion of my course. I am very much appreciated for all your help and supports for grading my assessment. Which allow me to return to my training career soon.

Thanks again Shirley, you've made my first plan ticked off in this new year.

Chris Fairless

Hi Nic hope you had a great xmas, mine was (thanks to your help in my TAE40116 upgrade). Thanks again for your support it meant a lot, and I hope iLearn realise what a huge asset they have in you.

Thanks and Best Regards

Jane Meldrum

Good Morning Nicole

I received notification that I had successfully completed my course yesterday and I would like to thank you very much for ensuring I was supported by the iLearn team and Daniel Neale for his prompt response, support and guidance.

Adriana Slattery

Hi Nicholas,

Thank you so much for marking so quickly! I have actually found ilearn quite easy to study with. Your understanding for my situation had been incredibly helpful. Hopefully this certificate is issued promptly as well and I can start working!

Thanks again,

Shane O’Bryan

Hi Tonya,

I just had to pull over the car and send you this email.

HHHOOOOORRRRAAAYYY!!!!! I am yelling this out the window! Thanks for your help and a BIG thanks for sticking with me Tonya I so appreciate it. Great to hear this awesome news with everything going on at the moment you don't know how much this means to me. Now I can continue Training something I love doing. Looking forward to getting the Certificate.

Cheers,

Jeff

Hi Nicole,

Thank you to the admin team and the trainers for all your help through the learning process. It has been a stimulating experience where I have learnt to appreciate what I didn't know!

The priority you have given me in the final stages means I have a good chance of securing employment very soon.

Thank you again!!!

Tom

Starting this course was definitely daunting at first, I've never been a real academic person and this has been the first qualification above a certificate 2 that I have ever completed.

With the support from the trainers and the online web portal, I found the course to be a breeze in the end.

Sometimes I did find it a little difficult to figure out what the assessments were asking you to do, however, a quick search in the online discussion board or a phone call that was usually answered straight away or returned within a few short hours, I was able to complete the entire TAE0116 much quicker than first anticipated. I highly recommend iLearn to anyone that needs to complete the full course or even complete the upgrade. The customer service and support was fantastic and I felt as if I was treated with high regard as a student.

Colleen

Hi Therese

Thank you so much for assessing my work and for assisting me in my learning journey. You have made my study a pleasure and during my phone interview, I felt really at ease with your friendly yet professional manner.

I have no hesitation in recommending iLearn as a preferred RTO.

I am so happy to have completed my upgrade and thank you once again.

Kindest regards

Surinder

I am so thankful to all the trainers, especially Nicholas for getting me through this. I was about to give up all my efforts but you only supported me and guided me.

Adam

Thanks Daniel.

The industry needs people who lead by example as trainers. These human skills are far more important than any other teaching tools we learn (content). You clearly have them in spades.

Folin

Hello all,

Finally I got my certificate today...

I just want to say a big THANK YOU to everyone iLearn eCollege, who have supported me to achieve this..especially, Daniel Neale for patiently answering all my emails regarding the questions. That was really helpful for me.

A special thanks to Nicholas Walsh for assessing most of my projects so quickly, and giving me appropriate feedback..

Thank you once again everyone...

Sharmila

Hi Daniel

Thank you very much for the result. I am happy that I have completed and get the certificate now.

Just to let you know your feedback was always constructive and very beneficial. Every student must have appreciated your guidance as I am doing now. Thank you for making my study easy.

Frank

I would like to give some feedback on one of your assessors, Belinda.

My only interactions with Belinda have been either via email or over the phone however I have found her to be extremely diligent and helpful in her approach to her assessment and feedback.

Over the last 6 months, I have had 30 staff undertaking their TAE upgrade with iLearn. If not for the help and service offered by Belinda and your iLearn team, I doubt that many of them would have made it through.

Belinda has been patient and very responsive and I would like to highly commend Belinda especially for her service, duty of care and professionalism in helping my staff achieve their TAE upgrades.

I would definitely recommend you to others who are wanting to upgrade their TAE qualification.

Aaron

I would like to thank I learn for the wonderful training that they offered me and the good help from trainers Daniel and Shirley. Throughout the whole course helping me get through the units it was a pleasure to learn with I learn and I will be recommending them to any other people wishing to do the cert 4 in training and assessment

Rachael

I recently completed my TAE40116 and Shirley Chan has proven to be an amazing trainer. All my interactions with Shirley were pleasant and the advice Shirley gave was easy to understand. Shirley would always reply to emails in a very prompt manner, was always polite and nothing was ever too much hassle.

I greatly appreciate all the time and effort Shirley put in to ensuring I was well equipped with the knowledge required to complete the course.

Kind regards, Rachael.

Grace

The trainers are knowledgeable and helpful in answer queries regarding various aspects of the training content. Their instructions are very clear and their help plays an indispensable part in facilitating students to complete the online training.

Michele

When I embarked on the TAE40116 the maze of manuals and resources sent my brain into a spin.  I could not make head nor tail of how I was expected to proceed and I kept putting off my study.  By the time I contacted a trainer at iLearn I was in tears but knew I desperately needed help.  Shirley kindly pointed me in the right direction. No request was too small for her to help me with, and she was able to demonstrate by word and emails how to proceed with the assignments. She was able to SIMPLIFY the exercises for me and I was able to cut through. As she told me,  "Your tears will be gone. I am here to help you."  And she did and she has. Thank you Shirley, for your kind patience and genuine assistance.

Simon

It was a great relief to talk to Shirley as I was a bit stuck with a section of my course, and she was extremely helpful. She was very patient, which I appreciated as I had a lot of questions, and gave me some great guidance. After talking with her, things made a lot more sense and I feel more confident going on from here. Thanks Shirley!

Andrew

From the very beginning of this course, I have found all the staff, from the admin team to the trainers in the background courteous and helpful.

The trainers respond back in a timely manner are very knowledgeable and within reason, nothing is ever to much trouble highlighting Jhanelles assistance with an IT issue today, thank you.

Recently whilst I was working overseas I managed to get through to a trainer from Papua New Guinea right on 5pm. This was of enormous assistance as I had a weekend layover which allowed me to work on the course. In this instance the trainer was Daniel, in fact, most of the assistance for me has come from Daniel, however, not to detract from the other trainers who have assisted me, all have been very helpful.

Daniel, in particular, was understanding of my age and therefore my exposure to late-life education and in particular an online course, which was much appreciated.

Anna

I am presently enrolled in the upgrade of my TAE. I have been happy with the support I have received from ILearn to date. My enquiries of the administration and the trainers has been responded to in a timely and helpful way. I also found the Training Plan, which outlined the units of competency which I needed to complete, based on my previous qualification was easy to follow. Also the support materials, ie the Learners Manual and online RTO has been relevant to the course work and accessible.

Justine

I commenced my study with iLearn eCollege about 3 months ago in order to gain qualifications in TAE40116 Certificate IV in Training and Assessment. So far I have found: - The company is timely - The staff are friendly and offer good service - My trainer provides service above and beyond what her role requires - The course material is simple and straightforward - Very reasonably priced Thanks, iLearn!

Graham

I chose to do my Certificate IV Training and Assessment course through iLearn because they were offering a great deal at the time. I rang several RTO’s to discuss their offer, and found iLearn to be the most professional - they returned my call quickly, and the person I spoke with gave me all the information I needed. But still, you never know if you’ve made the right choice until you buy the product. I made the right decision. The assistance provided by the iLearn team has been outstanding. I’ve called the Trainers for their help and advice on quite a few occasions and they have always been friendly and really helpful. I actually look forward to calling them! They have even been able to make some adjustments for me given some special circumstances.

Michael

iLearn eCollege was recommended to me by a colleague who had a positive experience with them. Having never completed online training before I wasn't sure what to expect but upon commencing felt sure I had made the right decision. The enrolment process was very quick and instructions on how to download materials were very straightforward. What I absolutely love about iLearn eCollege is how responsive and friendly their trainers are. Not only can you see questions asked by your "coursemates" in their online forum, together with trainers' responses, you can also contact the trainers via e-mail or even call them! So far I have contacted them at least 10 times and responses always came back within a few hours. This is particularly important when you get stuck with your assessment. Shirley, one of the trainers, has been extremely helpful and I can’t thank her and the entire team enough for such an amazing experience! I highly recommend iLearn eCollege.

Melanie

Education is a very important aspect of my upbringing and I was very happy to find an affordable ASQA approved course with flexible assessment requirements and ongoing trainer support. iLearn eCollege provided me with a flexible learning opportunity to complete my qualification and meet my own work deadlines anywhere at any time. The assessors guidance was easily accessed and expectations were very clear. The trainers motivated me to complete the assessments and I received constructive feedback on my assessment submissions. I was even more so impressed with the online learning platform where students collaborated ideas for the assessment questions as most of the questions that I needed help with were discussed between students within this learning platform. iLearn eCollege has given me the opportunity to excel at a career that I am interested in. I would definitely recommend it to individuals seeking to get their qualification with a training provider who provides guidance, constructive feedback, and ongoing support.

Emma

The flexibility of the iLearn eCollege TAE40116 has been invaluable to me, especially as I work full time in a busy private practice. The materials and resources have been of a very good quality and easily understood - but what has been the highlight of the course for me has been the support. Any questions or queries have been addressed and answered in a timely and cheerful way. Can highly recommend.

Neil

The training up to date has been excellent and has provided me with the training and skills that are required for my current employment.

Tony

Undertaking my TAE qualification with the iLearn College team proved to be rewarding on multiple levels. Personally, I have grown through the rich learning experience, I am empowered having achieved my goals within the agreed timeframe. Professionally I have benefited by achieving the current TAE qualification and secured my future via an exciting new career in Training and Assessment. Huge thanks to the iLean eCollege team who were always available when I reached out. They provided a timely, professional and knowledgeable support structure that has provided the framework for me to move to the next level.

Deborah

Our recent experience with iLearn eCollege was extremely positive. Staff were professional, responsive and flexible in their approach.  Support provided to staff was excellent. Resources and practices were current, structured and thorough. We are confident about the quality and the standard of the qualifications our staff have gained and would use iLearn again for the training of staff.

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