FAQs

  • Are you a Registered Training Organisation (RTO)?
  • Yes, we are! iLearn eCollege has been approved by the national regulator (ASQA) to train and deliver nationally recognised training.

    Our RTO number is 32446, and our registration can be found on the national register for Vocational Education and Training (VET) HERE. This way you can be confident that iLearn eCollege has the stamp of approval to train in the VET sector.

  • How can I receive more information about your courses?
  • You can:

    • click on the “Enquiries” tab, then click on “Request an Information Pack” (or click HERE),
    • email info@ilec.edu.au with any questions, or
    • call the office on (07) 5689 5070 to talk about the course with a Course Information Officer.

    We want you to make an informed decision before applying into one of our courses. So make sure that you take advantage of these services to get as much information as you can before making an enrolment application!

  • How do I apply for a course?
  • To apply for a course with iLearn eCollege, click the “COURSES” button found at the top right of the website (alternatively you can click HERE). Once you have found the course you are interested in studying, click the logo to be taken to an information page where you can find all the important information. If you are happy with the course, you can click “Apply now” which will take you to our user-friendly checkout page and enrolment application.

  • What payment methods do you offer?
  • We offer the following payment methods:

    • Credit Card (MasterCard or Visa)
    • Paypal
    • EFTPOS (call the office on (07) 5689 5070 to make a payment over the phone)
    • Purchase Order
    • EziDebit Payment Plan (this option is for selected courses only)
    • Bank Deposit

    Our bank details are below:

    • BSB: 064474
    • Account number: 10590593

    Remember to provide your full name as the reference for our records.

  • Do you have face-to-face classes or contact available?
  • Not at this time, but stay tuned!

  • I’m not an Australian citizen – can I apply with you?
  • As we are not a registered CRICOS provider, we are unable to accept international students residing in Australia. International students can be defined as someone who is not:

    • An Australian citizen
    • A New Zealand citizen
    • A permanent resident

    If you reside in a country other than Australia, you can study with us as long as you are not on any sort of Australian Visa.

  • Can I apply for recognition of prior learning (RPL) before I enrol?
  • Unfortunately, we cannot review your RPL application until you have fully enrolled with iLearn eCollege. We suggest that you examine the RPL Application Kit related to the course you would like to apply for which contains more specific information on the RPL process. You can receive an RPL Application Kit by requesting an Information Pack.

    Please note: we do not guarantee that a student will receive RPL based on contact with any iLearn eCollege staff member. As a qualified trainer will be reviewing your RPL application, they will be making the official decision regarding your RPL application.

  • Can I apply for credit transfers (CT) before I enrol?
  • One of our Course Information Officers can give you guidance on what units you can receive credit transfers for before you apply with iLearn eCollege. The Course Information Officer will need to see which units you have completed, so please ensure you send the documents which contain the units of competency you have completed (e.g. a statement of attainment or record of results). Information about credit transfers can be emailed to info@ilec.edu.au.

    Please note: we do not guarantee that a student will receive credit transfer. Please note that a qualified trainer will still be required to do verification checks (e.g. contact the issuing RTO) before credit transfers can be officially awarded.

  • What are your office hours?
  • iLearn eCollege currently operates between 9 am to 5 pm (QLD time), Monday to Friday. Being based on the Gold Coast, we observe all national, Queensland, and Gold Coast public holidays, and close the office over the Christmas/New Years period. We will inform all students of our office closure once dates are organised.

  • Do you outsource your training, assessing, or any part of your RTO?
  • No. We never have and never will. We believe that quality Australian courses can only be provided by Australian trainers and assessors, who know the Australian training industry and work with the material.

  • How do I request a refund?
  • You are welcome to request a refund by completing a Refund Request Form and returning this to rto@ilec.edu.au. You can refer to our Refund Policy in the Student Handbook for more information.

  • If I’m not completely satisfied with my course. What steps can I take?
  • You are welcome to make your voice heard by emailing or calling the office to make an informal complaint. We take all feedback seriously, so if you are still not happy, you are welcome to request and complete a Complaint Form and return this to rto@ilec.edu.au. You can refer to our Complaints Policy in the Student Handbook for more information.

  • Is your website secure?
  • It sure is! We respect your privacy and the security of your information. Please be assured that any information or data provided by you to us is completely protected and is kept confidential. No other party has access to your information. When making a payment to us via your credit card, we do not have access to your credit card details.

  • I still have questions…
  • Call the office on (07) 5689 5070 during our office hours. We are here to help!

  • What happens after I complete an Enrolment Form and make payment for my course application?
  • You will receive an email outlining the entry requirements of your course. You will also receive a phone call from one of our Student Liaison Officers to discuss your enrolment application.

  • I haven’t received an email yet, why?
  • Check your junk or spam folders – it might be sitting in there! If unsuccessful, please contact the office on (07) 5689 5070 for assistance.

  • What entry requirements are there?
  • Entry requirements will differ depending on which course you have applied for, so please ensure you refer to the relevant course page for more information.

    Please note: an enrolment application cannot be finalised until all entry requirements are met.

  • Why do I have to complete the Language, Literacy and Numeracy (LLN) Indicator Tool?
  • As a quality training provider, we need to assess your LLN skills so that we can provide you with additional support throughout your course wherever required. One common misconception is that having completed different/higher level study automatically means that you have met the minimum skill level needed to complete a course with iLearn eCollege. This is not always the case, as it can be challenging to map the skill levels of qualifications we are not familiar with to our courses. To ensure we comply with our training requirements we ask that all applicants complete the LLN Indicator Tool. Help us to give you the best student experience possible.

    Short version: It is a compliance requirement.

  • What is a Unique Student Identifier (USI) and how do I get one?
  • A USI is a 10-character string of letters and numbers unique to you. Simply visit https://www.usi.gov.au/ and fill in your details. Make sure you have a form of identification with you to create one! It should only take around 10 minutes to create a USI.

    If you are applying for a course with iLearn eCollege and reside in a different country to Australia, you will not require a USI.

  • Why do I need to provide you with evidence of vocational competency?
  • Evidence of vocational competency is an entry requirement unique to the TAE40116 Certificate IV in Training and Assessment listed on the national register of VET. As a potential trainer and assessor, we would like you to provide us with evidence of your existing skills and knowledge in your proposed teaching and assessing area. After all, if you are completing this qualification it’s likely that you want to train and assess in a particular field or industry, so show us what you have got!

    There are several ways you can provide evidence of vocational competency which you can find in detail in the Information Pack.

  • I’m applying for the TAE40110 to TAE40116 upgrade option, what additional documents do I need?
  • So that we can approve your enrolment application for the upgrade option, you will also need to send through a certified copy of your certificate and record of results for your TAE40110 Certificate IV in Training and Assessment qualification.

    Please note: This option is specifically designed for applicants who currently hold the TAE40110 Certificate IV in Training and Assessment qualification.  Students holding older qualifications such as BSZ40198 or TAA40104 may still be eligible for RPL and are encouraged to speak directly with a Course Information Officer.

  • I enrolled in the payment plan option, what additional documents do I need?
  • Our accounts team will send you an EZIDEBIT Direct Debit Form which will need to be completed and returned to accounts@ilec.edu.au.

  • I have sent through all of my entry requirements but still don’t have access to my course. Why?
  • There are a few possible reasons why:

    • We are still verifying your entry requirement evidence (for example, we might have tried contacting your employer to verify your vocational competency but are waiting for a reply).
    • You have not had a phone conversation with a Student Liaison Officer just yet. One of our Student Liaison Officers will try to call you soon after your enrolment application has been received. If there is no response, they will send you an email. If you have not received a phone call or email soon after applying for your course, please call the office on (07) 5689 5070 to arrange this conversation.
  • Okay so I have spoken to a Student Liaison Officer and have sent through all entry requirements and everything has been verified. What happens next?
  • Our administration team has up to ten (10) business days to set up your enrolment. This period only acts as a contingency in case of high enrolment periods – you should have your enrolment details very soon after meeting all of the entry requirements!

  • When does my course enrolment period begin?
  • Your course enrolment period begins on the day you receive your Enrolment Confirmation Email. Once your enrolment application has been approved, you will receive the Enrolment Confirmation Email, which includes meeting the entry requirements for the course you applied for. The email will contain a Welcome Letter, which tells you your official start and end date. It will also contain your login details to access, download, and begin your course!

    The amount of time in your course enrolment period will depend on the course.

  • How do I log in to the Student Portal?
  • Your Enrolment Confirmation Email will contain your login details and information where to access your Student Portal. The student login page can be accessed from our website by clicking “Student Login” at the top right of the page.

  • What do I do if my log in details don’t work?
  • Contact our administration team by emailing rto@ilec.edu.au so they can refresh your log in details.

  • What if I have any other administrative queries?
  • Please email rto@ilec.edu.au with any administrative related questions.

  • Do I receive trainer support?
  • A team of trainers will be available by email and phone during our office hours. Your trainer will also engage with you throughout your course to encourage you and provide assistance to help you complete the course within your enrolment period.

    There is no limit to the number of times you can contact trainer support – we are here to guide and assist you until you complete your course!

  • What other support is there?
  • All enrolled students will have access to our online discussion boards. These discussion boards offer a wealth of information for all students which are monitored by our team of trainers and assessors. Students can interact with each other and post questions which will be reviewed by one of our qualified trainers.

    We also offer pre-recorded webinars for additional training purposes.

  • Will I receive a training plan?
  • Yes, you will! We strongly suggest following your training plan so that you can progress through your course as smoothly as possible.

  • What are your learning materials like?
  • Our learning materials include our Learner Manual, which is an in-house textbook developed explicitly for your course. We also provide samples and additional guides on different training and assessment practices intended on assisting you in completing your course.

  • I have no idea how far I am into the course/which assessments I have completed. Can you help me?
  • Contact rto@ilec.edu.au for a course progress report – this will specifically outline all the remaining assessments and course requirements.

    Tip – keep a register yourself so that you can track your course progress!

  • I’m not particularly happy with the assessment result I received. What can I do?
  • First, we suggest discussing your feedback with the trainer who assessed your work. You are welcome to voice your concerns and raise your suggestions to the trainer.

    If you are still unhappy with the outcome, you can request an Appeals Form, which can be completed and returned to rto@ilec.edu.au. Please refer to the Appeals Policy in the Student Handbook for more information.

  • Are your trainers qualified?
  • Yes, they are – all our trainers and assessors hold the relevant qualifications required under the Standards for RTOs 2015, coupled with extensive industry experience.  Also, our trainers and assessors participate in regular professional development to remain current with industry trends, new legislation and changes to work practices. You can be sure that your trainer is highly qualified and skilled in training you, the future trainer!

  • What are your formal assessments like?
  • Our assessments consist of written questions to test your knowledge, case studies to simulate scenarios in the workplace, and projects for you to showcase your skills! You will find the projects to be the bulk of your formal assessments as you need to demonstrate a practical application of your skills to prepare you for the real world. You will also receive templates to help you complete your assessments.

  • I want to access the TrainingRTO website but my log in details aren’t working! What do I do?
  • You might be trying to log in using your Student Portal login details. The TrainingRTO website is a different website with a generic log in structure so all students can access this website for the RTO workplace documents.

    Refer to your TrainingRTO User Guide – it contains the login details to the simulated website. The login details can also be found in your projects.

  • How do I submit an assessment item?
  • Please use the online submissions function. A guide on how to navigate the portal, including information on how to upload your assessments.

  • Can I submit more than one assessment at a time?
  • You can, however, please don’t accumulate your assessments as this will only delay them being assessed and returned to you. To ensure continuous engagement, we strongly suggest submitting your assessments as soon as you have completed them.

  • Is there a file size limit?
  • Currently, our email server capacity is 8mb per email, so you are welcome to email your submission over multiple emails, or DropBox may be a better alternative for you to submit large files.  For help on how to use DropBox, please refer to your User Guide on how to use DropBox.

  • I have heaps of documents, is there another way?
  • You can post your documents to PO Box 229 Ashmore City, QLD, 4214.

    Our preference is to receive submissions electronically to reduce paper waste (e.g., DropBox).

  • How do I know if you got my assessment for marking?
  • An email will be sent to you to confirm receipt of your submission.  If you do not receive confirmation from the admin team within 48 hours, please contact the office on (07) 5689 5070.

  • How long will it take for my assessments to be marked?
  • We currently allow up to 20 business days to assess each assessment, however, please note that this acts as a contingency in case of peak submission periods.

  • Do I have to wait until my first assessment is marked before I can hand in another?
  • Nope, this would only use up some time. Our suggestion would be to have a breather after submitting every assessment but don’t wait for a submitted assessment to come back before moving on to the next. If you aren’t sure, follow your training plan for guidance or ask a trainer!

  • Are there any due dates?
  • Technically no, but your entire course will need to be completed within your enrolment period. The training plan will provide you with guidance on when to submit your assessments to ensure you can complete your course within your enrolment period, so our suggestion would be to follow your training plan as closely as possible.

    You will not be disadvantaged if you submit assessments a day or two after the suggested submission date – please don’t accumulate all of your assessments and submit them all one month before your expiry! Send them through as you complete them!

  • What if I am deemed to be NYC (not yet competent) Does this mean that I have failed?
  • Just remember that VET assessment is more like taking a driving test than doing a subject at school – there is no pass-percentage or grade. There is also no fail in VET. Your trainer will give you feedback on the assessment to guide you with your next attempt should adjustments be needed. If you need further clarity, you can contact your trainer directly.

    You have up to three attempts to demonstrate competency in a unit. If you are still deemed not yet satisfactory on your third attempt, you can attempt again. However, re-assessment fees will apply – please refer to the fee schedule in the Student Handbook for further information.

  • I’ve been unable to commit to the training plan because I’ve had some things pop up in my life and have now run out of time. What can I do?
  • If you are in regular contact with the trainers, they will be aware of your current circumstances and will try to do what they can to facilitate your course completion.

    Should you require extra time to complete your course, you can apply for a course extension. We offer extension periods of 1 month, three months and six months, depending on how much time you feel you need to finish your studies. Applications for extension need to be made BEFORE your course expires (your course start date and expiry date are defined in your Welcome Letter) and extension fees apply.

    Please refer to the schedule of fees in the Student Handbook for more information on pricing.

  • I want to apply for RPL. How do I do this?
  • Here are a few tips if you are looking to apply for RPL:

    • Talk about your potential RPL application early! Contact one of our trainers soon after you enrol to discuss RPL.
    • Read the RPL Application Kit for your course as it contains a wealth of information on how to make the most of your RPL application.

    Take the time to step back and think to yourself: “How do I prove to my trainer that I have the skills and knowledge?” RPL is highly evidence-based where the onus falls on the RPL candidate to prove themselves as having the skills and knowledge.

  • I'm applying for RPL and gathering all of this evidence is tiring and I don’t think I’m getting anywhere, why might this be?
  • The courses offered by iLearn eCollege all fall under the TAE Training Package. This training package, in particular, is under particular scrutiny and as a result, the requirements for courses within the TAE Training Package have increased. The trainer reviewing your RPL application needs to make sure that you can demonstrate the same knowledge and skills in the course as if you were completing the formal coursework itself.

    An RPL Application that is organised and clear can save you time when completing your course, however, please be aware that there are no short-cuts when applying for RPL. Talk to a trainer, and they will point you in the right direction!

  • After speaking to an Information Officer about my RPL application, I thought that I'd get RPL but the trainer didn’t give it to me, why?
  • No staff member at iLearn eCollege will ever guarantee RPL before an RPL application. One of our trainers, who will review your evidence documents and conduct verification checks ultimately makes the final call on your RPL application.

  • So when have I technically completed my course?
  • Once you have received a competent result for all of your assessments, and have completed any additional course requirements, you will have completed your course. You should receive contact from a trainer informing you that you have fulfilled all of your course requirements to confirm that you completed your course.

  • My trainer told me that I have completed my course. What happens now?
  • Your files will undergo a compliance check to make sure that all boxes are ticked, documents are signed, etc. Once the compliance check has been completed, you will receive an electronic and hard copy of your issued documentation (e.g. your certificate and record of results, or a statement of attainment) within 30 calendar days.

     

    Please make sure to verify your current mailing address with the admin team by emailing rto@ilec.edu.au to ensure you receive your certificate via Australia Post.

  • When will my certificate be sent out?
  • You should receive your documents fairly soon after confirming your course has been completed. However, we do have up to 30 calendar days to issue your documents. Our administration team will email you an electronic copy before mailing out the hard copy of your certificate.

    Please make sure to verify your current mailing address with the admin team by emailing rto@ilec.edu.au to ensure you receive your certificate via Australia Post.

  • Will I receive a hard copy of my certificate?
  • Yes!

     

    Please make sure to verify your current mailing address with the admin team by emailing rto@ilec.edu.au to ensure you receive your certificate via Australia Post.

  • Can I provide you with feedback?
  • Of course you can, and we would love to hear from you! You are more than welcome to provide iLearn eCollege with feedback regarding your learning and assessment, as well as any policies and procedures you experienced during your enrolment. We will send you a feedback form to complete.