Student Handbook

  • Version control
  • Current version: 3.0 (04 February 2022)

      • Updated to web-based format. Content remains the same as v2.1.
  • Student Handbook purpose
  • This Student Handbook contains important information about our policies and procedures regarding training and assessment. iLearn eCollege is committed to providing students with current, important and relevant industry training Australia wide. iLearn eCollege reserves the right to modify and update the Student Handbook without notice. The current version of the student handbook can be accessed from the website.

  • Contact details
  • QLD Training Association Pty Ltd trading as iLearn eCollege
    National Provider Number: 32446
    ABN: 24 126 427 634

     

    Contact details

    Address 8 Short Street, Southport QLD 4215
    Postal Address PO Box 1467, SOUTHPORT BC QLD 4215
    Business Hours Monday – Friday (9am – 5pm) AEST
    National Number (07) 5689 5070

     

    Email contacts

    Student Support rto@ilec.edu.au
    I.T. Support rto@ilec.edu.au

     

    Bank details

    Bank Commonwealth Bank
    BSB 064 474
    Account number 1059 0593
    Account name QLD Training Association Pty Ltd

     

  • Unique Student Identifier (USI)
  • Before commencing any nationally recognised course offered by iLearn eCollege, each student must provide a USI. Each student enrolment received must have a verified USI as per the AVETMISS reporting requirements and for identification purposes. iLearn eCollege will only issue a qualification, record of result and/or statement of attainment to a student if there is a verified USI against the student’s file. To create a USI, click on the provided link and follow the prompts https://www.usi.gov.au/

  • Enrolment and payment
  • Each student is required to complete the enrolment application on the website.

     

    Payment for the course can be made by:

    • MasterCard or Visa Card
    • PayPal
    • Telephone payment for credit card payments
    • Purchase order
    • Bank deposit (see bank details below)

     

    The bank details are as follows:

    Bank details

    Bank Commonwealth Bank
    BSB 064 474
    Account number 1059 0593
    Account name QLD Training Association Pty Ltd

    Once an enrolment application has been completed and payment has been received, the student will receive the following documentation:

    • Welcome letter, detailing the course enrolment period (i.e., start and end dates),
    • Training plan,
    • Student Handbook,
    • RPL application kit for the relevant course (if applicable).

     

    Students will be pleased to know that the course fee is an all-inclusive set fee. RPL applications (three attempts only) and Credit Transfers are also included.

     

    Students who do not meet the prerequisites or entry requirements for the selected course will be notified and invited to contact iLearn eCollege to discuss alternative opportunities.

     

    The enrolment application can be accessed from the iLearn eCollege website (www.ilec.edu.au).

  • Fee structure
  • Each qualification, unit of competency or skill set offered by iLearn eCollege has a specific course fee. It is iLearn eCollege policy that the course fee (at the time of enrolment) will be all inclusive of the following items:

    • Access to learning resources,
    • Access to the online learning system,
    • Support from trainers and/or assessors,
    • Assistance from administration staff,
    • Pre-recorded webinars,
    • Online discussion forums,
    • RPL applications (three attempts only),
    • Credit Transfers,
    • Issued documentation (e.g., certificate) upon successful completion of the course (does not include replacement certificate).

    The course fee does not include the extension fee, re-assessment fee, printing, and re-printing of certification.

    Note: Total fees listed on the website are inclusive of a non-refundable Administration Fee. The non-refundable Administration Fee must be made for an enrolment application to proceed.

    Note: Course fees may change at any time due to additional services being offered or promotional specials. Students are not entitled to a refund as a result of varying special prices.

  • Phone payment disclosure statement
  • A phone payment disclosure statement is to be completed by the card holder who has made payment for one or more iLearn eCollege courses over the phone.

    • Card holder: the name that appears on the card.
    • Payment: this refers to all phone payments received by MasterCard and Visa Card.

     

    By completing the phone payment disclosure statement, the card holder declares that he or she has given their full consent regarding the phone payment transaction. The disclosure statement is to be hand signed or accompanied by a digital signature. The completed statement is to be returned to rto@ilec.edu.au.

     

    Note: The student’s enrolment will be delayed if iLearn eCollege has not received the completed phone payment disclosure statement from the card holder.

  • Credit Transfer (CT)
  • A credit transfer is a system whereby successfully completed units of study contributing towards a certificate or diploma can be transferred from one course to another. iLearn eCollege recognises statements of attainment and record of results issued by other registered training organisations (RTOs), as well as USI transcripts.

    The student must provide a copy of their AQF certification documents that must be witnessed by a Justice of the Peace or Commissioner for Declarations. iLearn eCollege must verify the authenticity of the statement of attainment and record of result by contacting the issuing RTO prior to approving any units as credit transfer. The assessor has up to 10 business days to review these documents and provide an official outcome to the student via email.

     

    To apply for credit transfer, email the certified AQF certification documents to rto@ilec.edu.au.

  • Recognition of Prior Learning (RPL)
  • Recognition of Prior Learning (RPL) involves assessing an individual’s current knowledge, skills and experiences that may have been acquired through work experience, informal training and formal training. iLearn eCollege offers all enrolled students the opportunity to be assessed through an assessment only pathway also known as recognition of prior learning. RPL applications will be reviewed after a student has enrolled and paid for the course.

     

    To request an RPL Application Kit please email rto@ilec.edu.au.

  • Individual needs
  • As all prospective students come with varying support needs, it may be necessary for the student to complete the Language, Literacy and Numeracy (LLN) Indicator Tool. This LLN evaluation will assist iLearn eCollege in identifying the learner’s needs and appropriate support to be offered by iLearn eCollege. Please note that iLearn eCollege has up to 10 business days to review each student’s LLN Indicator Tool from the date of receipt. iLearn eCollege offers a range of reasonable adjustment options and support services if a learning need is identified through the LLN Indicator Tool.

  • Mandatory pre-enrolment requirements
  • Please note: additional entry requirements may apply depending on the course. See the course information for more details.

  • Training guarantee
  • In the unlikely event of a business interruption or training failure, iLearn eCollege will issue the student with a Statement of Attainment for the successful completion of units. iLearn eCollege will also issue the student a pro-rata refund amount based on the calculation formula below.

     

    CALCULATION FORMULA

    Course fee paid by student / total duration in days (as per the welcome letter) = daily rate. daily rate x remaining days in student’s enrolment period = pro-rata refund amount. The refund amount will be processed within 20 business days from the date that the pro-rata refund amount is communicated to the student.

  • Changes to agreed training services
  • iLearn eCollege will notify current students by email of any changes to the agreed services including third party arrangements and change in ownership. This information will be communicated to students within 2 business days of confirmation that the agreed service changes have been applied.

  • Course duration
  • The course duration is available on the enrolment letter – refer to the enrolment date and expiry date. Students may apply for an extension however fees do apply (see fee schedule).

  • Course extensions
  • Course extensions will be considered on a student-by-student basis (see fee schedule). The available extension options are listed below:

    • 1 month extension
    • 3 months’ extension
    • 6 months’ extension

    To apply for a course extension, the student will be required to complete the Extension Form and return this to rto@ilec.edu.au.

     

    Please note: an extension request can be denied by iLearn eCollege if the course allocation becomes full.

  • Course cancellation
  • A student may cancel their course enrolment by completing the Course Cancellation Form and returning this to rto@ilec.edu.au.

     

    Please note: a student is not entitled to a refund of any kind upon cancelling their course.

  • Deferral
  • Course deferment will only be considered on a case by case basis and is at the discretion of the Director. To apply for a deferral, the student will need to complete a Deferral Request Form and return this to rto@ilec.edu.au.

  • Delivery modes
  • iLearn eCollege utilises a combination of modes to deliver the training and assessment components of the course. This includes online training, trainer support, self-paced study, and distance-based assessing. Features of our delivery mode include:

    • The online training refers to the pre-recorded webinar sessions, which take place through the online Portal. The webinars consist of a training session using relevant slides, presented by one of our trainers.
    • Trainer support via email and telephone contact with the trainers.
    • Students must complete and upload the assessments via the Student Portal or submit these for marking via email to rto@ilec.edu.au.
  • Self-paced study
  • iLearn eCollege courses are self-paced whereby the learning is initiated and directed by the learner. With self-paced study, students can take the amount of time that is needed for them to complete an activity or assessment at a pace they set, giving them the time they need to achieve the best learning outcomes.

     

    Students need to complete the qualification before the Course End Date. The Training Plan you receive upon enrolment will provide you with guidance on how to best tackle your course.

  • Support and assistance
  • Each student has access to the trainers and assessors within our training department. Our trainers and assessors will assist you to develop a better understanding of the materials and requirements and support you in your learning experience.  Trainers will also be aware of your individual support needs and can assist you in a way that is conducive to your learning.

    Trainers and assessors can be contacted by telephone and email during business hours (9am – 5pm). There are no additional costs to chat with a trainer or assessor.

     

    The onus is on the student to provide sufficient details such as:

    • Unit code and title and activity number and section.

     

    For all administrative enquiries, the Student Services Department can be contacted by:

    • Email rto@ilec.edu.au or
    • Phone (07) 5689 5070 during business hours (9am – 5pm)

     

    For all training and assessment related enquiries, the Training Department can be contacted by:

    • Email at rto@ilec.edu.au or
    • Phone (07) 5689 5070 during business hours (9am – 5pm)
  • Submitting assessments
  • All assessment submissions should be made using your Student Portal. Upload functions have been created for all assessments, including additional documents.

     

    Students may email or post their submissions to iLearn eCollege but need to make prior arrangement by calling the office on (07) 5689 5070. Assessment submissions should be mailed to:

    iLearn eCollege

    PO Box 1467

    SOUTHPORT BC QLD 4215

     

    For all email submissions, please be aware there is a maximum file size limit of 8MB per email. We highly recommend the use of zip folders to help compress the files. Alternatively, sending multiple emails is also an option.

     

    Please note: iLearn eCollege will send an acknowledgement email for each received assessment submission. If a student does not receive an acknowledgement email within 2 business days, please call the office on (07) 5689 5070 regarding this matter.

     

    Once a postal submission has been received by iLearn eCollege, the student will receive an acknowledgement email.

     

    All assessment activities should be attempted in full. Incomplete assessments will receive a ‘not yet satisfactory’ outcome and will be accepted as an official attempt. iLearn eCollege does not accept draft copies of any assessment submissions.

     

    Important:  for all postal submissions, we advise that the original/s are not posted to iLearn eCollege in case of damage or loss in the mail. Students are requested to only send copies of the original paperwork. Please keep a copy of all work submitted for your personal records.

    • Make sure your USB is posted in a padded envelope to avoid damage in the mail.
    • Do not send the master copies of your work on a USB.

     

    The Student Portal provides a 100MB maximum file size for any upload. For files larger than this such as videos, we recommend the use of Dropbox. Dropbox provides all users up to 2GB of free space to share files with others. To register a free Dropbox account simply click on the link https://www.dropbox.com/register and follow the prompts.

     

    Learner Details and Declaration:

    Students should ensure that the Learner Declaration in the Learner Workbook has been signed and dated – please refer to the instructions in your workbook.

  • Return Mail Policy
  • If a student has posted an item to iLearn eCollege and wishes to have the item returned via post, the student will be responsible for all postage and packaging costs involved. Costs will vary according to the package weight, size, tracking and delivery destination. This includes but is not limited to:

    • CD/DVD/USB devices,
    • Storage devices,
    • RPL documentation,
    • Paper documents,
    • Folders and books,
    • Any physical items received by the student via post.
  • Assessment Policy
  • All assessments are competency-based, which means that the student is assessed against the unit requirements. Once a student’s submission has been assessed, he or she will be notified of the outcome by email.

     

    Assessment results are recorded as follows:

    Satisfactory (S) result: the student’s submitted work satisfies the learning requirements for the individual assessment (e.g., written questions task).

     

    Not Yet Satisfactory (NYS) result: the student’s submitted work does not demonstrate their understanding of all activities in the individual assessment. If a student receives a ‘not yet satisfactory’ outcome, he or she will receive written feedback from a trainer/assessor, clearly outlining where the gaps are. The student will then be required to rectify these gaps and re-submit their assessment for marking.  Each attempt (resubmission) is counted as being a submission.

     

    Once a student receives a satisfactory result for all required assessment tasks, a competent (C) outcome will be awarded for the entire unit. The student must demonstrate their understanding of all competency standards in each unit before receiving a competent outcome (in accordance with the National Register for VET www.training.gov.au).

     

    Each student has three (3) attempts to demonstrate competency, otherwise a re-assessment fee applies (see Fee Schedule).

     

    In the event that a student is dissatisfied with an assessor’s outcome determination – please refer to Appeals Policy.

     

    Re-assessments (also known as resubmissions):

    Assessment resubmissions are a normal part of the learning process. Any gaps that are identified in an assessment will be accompanied by assessor feedback from the training department. The onus is on the student to carefully read the feedback and seek clarification from the training department if required. If a student is deemed ‘not yet satisfactory’ on the third attempt – the student must re-enrol into the unit by paying a re-assessment fee (see Fee Schedule).

  • Refund Policy
  • iLearn eCollege is committed to fair and transparent application of fees and charges as well as the processing of refunds where applicable. iLearn eCollege encourages all potential students to read and understand the course information before enrolling.

     

    The Refund Policy can be accessed at the bottom of every page of the company website under the heading Refund Policies and Procedures. Please note, all students must declare that they have read and understood the Terms and Conditions and Student Handbook before submitting the online enrolment application form.

     

    All refund requests will be reviewed by the General Manager. Refund applications will be individually assessed and a decision will be made based on the merits of the claim. All refund decisions will be communicated to the student within 20 business days via email. All approved refunds are subject to the non-refundable Administration Fee depending on the course you enrolled into. See the Fee Schedule for the Administration Fee per course.

     

    Refunds will be issued in the following circumstances:

    • iLearn eCollege is unable to provide the course for which the enrolment and payment has been made (this excludes the transition to an upgraded training product).
    • A credit that relates to an overpayment.

     

    Refunds shall not be issued in the following circumstances:

    • The student changes their mind.
    • The student has submitted any unit for marking.
    • The student finds the course too difficult.
    • The student no longer requires the course.
    • The student’s employment status changes.
    • The student’s personal circumstances changes.
    • The student’s financial position changes.
    • The student’s circumstances change due to family health issues.
    • The student’s access to resources change including access to reliable internet.
    • The student finds the course at a lower cost elsewhere or decides on an alternative delivery method. This will be deemed as a change of mind.
    • The student has breached iLearn eCollege’s Student Code of Conduct.
    • The student has failed to complete the course within the designated period without an approved deferral or course extension.
    • The student selects the payment plan option (inclusive of the establishment fee and all instalment payments received).

     

    Course fees may change at any time due to additional services being offered or promotional specials. Students are not entitled to a refund as a result of varying special prices.

     

    Requesting a refund

    Step 1: The student is required to complete the Refund Request Form. To request this form, simply email rto@ilec.edu.au.

     

    Step 2: The student can forward the completed and signed form to rto@ilec.edu.au or by post to:

    iLearn eCollege

    PO Box 1467

    SOUTHPORT BC QLD 4215

     

    Step 3 (if applicable): If a full or partial refund is approved by the General Manager, the student must email through their bank account details to rto@ilec.edu.au.

     

    If successful, the student should expect to receive the refund amount within 20 business days from the date that iLearn eCollege receives the student’s bank details. Details of the processed refund amount will be recorded in the Refund Register the same day as the refund transaction.

  • Student Code of Conduct
  • The following rights of students are to be respected and adhered to at all time:

    • Be treated with respect from others, to be treated fairly and without discrimination, regardless of religious, cultural, racial and sexual differences, age disability or socioeconomic status.
    • To be free from all forms of intimidation.
    • To have any disputes settled in a fair and rational manner (this is accomplished by complaint procedure).
    • To express and share ideas and to ask questions.
    • To be treated with politeness and courteousness at all times.

     

    Student Behaviour Obligations

    Students are expected to adhere to the following behaviour obligations at all times:

    • Students will respect others and treat those involved in training and assessment fairly and without discrimination, regardless of religious, cultural, racial and sexual differences, age, disability or socio-economic status.
    • Students will not engage in any acts or behaviour which intimidates others involved in the training and assessment process, whether such intimidation is intentional or unintentional.
    • Students will respect the personal property of others and the property of iLearn eCollege from damage or misuse (this includes copyright infringements, intellectual property laws and cheating and plagiarism).
    • Students will follow the reasonable directions of iLearn eCollege staff in relation to all aspects of their training and assessment.

    Refer any complaints or disputes to iLearn eCollege for resolution via email rto@ilec.edu.au or phone (07) 5689 5070.

     

    Academic Misconduct and Plagiarism

    Academic Misconduct

    Academic misconduct includes cheating and other actions which seek to obtain an unfair advantage or activities in which the intention is that the student will obtain an unfair advantage. Academic misconduct will not be tolerated under any circumstances and includes (but is not restricted to) any of the following activities:

    • Allowing another student to copy all or part of your work.
    • Having another person complete the assessment activities for you.
    • Submitting all or part of another student’s work as your own.

     

    Plagiarism

    Plagiarism occurs when a student attempts to pass off someone else’s work as their own. This can be by using other people’s work without referencing or citing the original source, failing to put quotation marks around a direct quote or passing off another person’s ideas as their own. If a student is sourcing information from an external source (e.g. textbooks, journals, article, newspaper and the like) the student must reference the literature. All online research must be accompanied by the website link.

    To reference a source, we recommend the Harvard Generator website www.harvardgenerator.com

    • Step 1: Select the source type.
    • Step 2: Enter in the relevant details.
    • The website will generate the appropriate referencing format for the source type.

    Important: All student work must meet the criteria of authenticity and must be in the student’s own words.

     

    Maintaining Acceptable Academic Progress         

    Students are expected to manage their time appropriately so that assessments can be submitted by the due date.

    If you are having difficulty managing your time, you should speak to your trainer in the first instance. Students in significant difficulty should also refer to the extension and deferral policies.

     

    Disciplinary Procedure

    For non-compliance with the Student Code of Conduct the following procedure will be followed:

    Step 1

    A member of iLearn eCollege staff will contact students in the first instance to discuss the issue or behaviour and to determine how the issue might be rectified. This discussion and its outcomes will be documented and included in the student’s training file.

    Step 2

    Should the issue or behaviour continue, the student will be provided with a final warning in writing and a time frame in which to rectify the issue. A copy of this warning will be included in the student’s training file.

    Step 3

    Once these steps in the procedure have been followed, should the issue or behaviour still continue, education services will be withdrawn and the student will be notified in writing that their enrolment has been terminated (without refund). Students are able to access the complaint process at any stage of this procedure.

  • Group Learning Policy
  • Students are welcome to discuss the content and assessments with other learners who are undertaking the same course with iLearn eCollege however all written responses, case studies, and projects must be worded individually by the person submitting the assessment to demonstrate individual knowledge and understanding of the unit content. If iLearn eCollege receives student work that is identical to another student, then this will be considered as plagiarism and as per the previously mentioned Code of Conduct he or she will be subject to disciplinary procedures.

  • Course Progress Report
  • A student may request a Course Progress Report by emailing rto@ilec.edu.au.

  • Statement of Attainment Issuance
  • If a student chooses not to complete the full qualification iLearn eCollege will issue an electronic copy of Statement of Attainment on the successful completion of the unit/s undertaken. Students can also request a Statement of Attainment/replacement Statement of Attainment at any time during their studies.

    Please note: an issue/reissue fees apply in these instances– see fee schedule.

  • Certificate and Record of Results Issuance
  • Once a student has successfully fulfilled all the requirements of the learning program within a qualification the student will be issued with an electronic copy of their Certificate and Record of Results. iLearn eCollege has up to 30 calendar days to issue the Certificate and Record of Results from the date that the competent outcome was awarded to the last unit. If a student requires a hard copy, or has misplaced or lost their Certificate and Record of Results, issue and reissue fee applies – see fee schedule.

  • Re-issuing Certificate, Record of Results, or Statement of Attainment
  • iLearn eCollege is required to retain AQF certification documents for thirty (30) years. A re-issue fee applies for a certificate, record of results and statement of attainment.

    To request a replacement certificate, record of results or statement of attainment, simply email rto@ilec.edu.au and provide the following information:

    • Full name,
    • Date of birth,
    • Identification e.g. current driver’s license.
  • Complaints Policy
  • iLearn eCollege believes that a student, who has a complaint, has the right to raise the complaint and expect that every effort will be made to resolve it in accordance with this policy, without prejudice or fear of reprisal or victimisation. As a commitment to continuous improvement of our services, iLearn eCollege sees complaints as an opportunity to improve our services.

    iLearn eCollege will manage all complaints fairly, equitably and efficiently as possible. iLearn eCollege will encourage the parties to approach the complaint with an open mind and to resolve problems through discussion and conciliation in order to find a solution and agreeable settlement for all parties concerned. Confidentiality will be maintained throughout the process of making and resolving complaints. iLearn eCollege seeks to protect the rights and privacy of all involved and to facilitate the return to a comfortable and productive learning environment.

    Complaints will be responded to by email within 20 business days of receiving the Complaint Lodgement Form.

     

    If a student is dissatisfied with the services provided by iLearn eCollege, the student (complainant) has the opportunity to submit an informal and/or formal complaint. The steps required for each option is listed below.

     

    Once complaints are finalised, the findings will be discussed at the weekly management meetings to review any procedures or practices that need to be changed.

     

    Informal complaint procedure

    Step 1:

    The student may contact iLearn eCollege by phone on (07) 5689 5070 or email rto@ilec.edu.au and attempt to resolve the issue within 48 hours. A written record of this communication will be recorded in the student’s file.

     

    Step 2:

    If no resolution is reached, the student may proceed to lodge a formal complaint. At this stage, the student must refer to the formal complaint procedure.

     

    Formal complaint procedure

    Step 1:

    The student must complete the Complaint Lodgement Form and return this to rto@ilec.edu.au or by posting it to: 

    iLearn eCollege

    PO Box 1467

    SOUTHPORT BC QLD 4215

     

    Anonymous complaints will not be accepted. Each Complaint Lodgement Form must be signed and dated. To request a copy of this form, simply email rto@ilec.edu.au.

     

    Step 2:

    The Student Services Department will immediately forward the Complaint Lodgement Form to the General Manager for the initial review. At this stage, the General Manager will email the student to let them know that their complaint form has been received.

     

    The General Manager will be responsible for responding to complaints regarding:

    • Training resources,
    • Marking times,
    • Trainer support,
    • Assessment decisions,
    • Staff other than trainers,
    • Sexual harassment,
    • Discrimination.

     

    The General Manager will email the student the outcome of the complaint within 20 business days of receiving the Complaint Lodgement Form. iLearn eCollege will notify the student if it will take more than 60 days to address the complaint/appeal.

     

    Step 3:

    The General Manager will record all details of the complaint in the Complaints Register. The following details will be noted;

    • The student’s full name,
    • Receipt date of the Lodgement Complaint Form,
    • The nature of the complaint,
    • The outcome and/or solution offered by iLearn eCollege,
    • The student’s response to the outcome and/or solution offered

     

    Step 4:

    If the student is dissatisfied with the outcome and/or solution offered by iLearn eCollege, the student may proceed to lodge an appeal (at this stage, the student should refer to the Appeals Policy).

     

    Step 5:

    If a resolution is not reached after all of the above steps have been exhausted, the student may forward the complaint to the Australian Skills Quality Authority (ASQA).

     

    ASQA info line: 1300 701 801

    Email: enquiries@asqa.gov.au

    Website: www.asqa.gov.au

     

    Important notes:

    • Students should first follow iLearn eCollege’s internal complaints procedures before forwarding the complaint to ASQA
    • If the nature of the complaint is about the General Manager, the Director will review the informal or formal complaint.
  • Appeals Policy
  • iLearn eCollege believes that a student has the right to appeal decisions, including refund decisions and assessment decisions of both individual units of competency and Recognition of Prior Learning (RPL). In the case of appeals against assessment decisions, the student should in the first instance discuss the decision with the relevant trainer or assessor and request a re-evaluation of the assessment outcome.

     

    In the event that the student is still dissatisfied with the trainer or assessor’s re-evaluation, the student has the right to formally appeal the assessment decision by lodging the Appeal Form to rto@ilec.edu.au or by posting it to:

    iLearn eCollege

    PO Box 1467

    SOUTHPORT BC QLD 4215

     

    The Appeal Form must be signed and dated.  To request a copy of this form, simply email rto@ilec.edu.au.

     

    All formal appeals will be reviewed by the Operations Manager. The Operations Manager will respond by email to all formal appeals within 20 business days of receiving the Appeal Form. iLearn eCollege will notify the student if it will take more than 60 days to address the complaint/appeal.

     

    At the request of the student, a mediator can be provided by the Australian Mediation Association. If this option is pursued, the student will bear all costs associated with the mediator. Furthermore, the Operations Manager and mediator will have an additional 20 business days to reach a final decision and inform the student of the outcome by email.

     

    Once appeals are finalised, the findings will be discussed at the monthly management meetings to review any procedures or practices that need to be changed.

     

    Each student has the opportunity to request an informal and/or formal appeal. The steps required for each option is listed below.

     

    The student must complete the Appeal Form and return this to rto@ilec.edu.au.

     

    Informal appeal procedure

    Step 1:

    In the event that a student is dissatisfied with an assessor’s outcome determination, the student may informally appeal the assessment decision by emailing rto@ilec.edu.au. The assessor will re-evaluate without bias in accordance with the principles of assessment. The re-evaluation will be completed within 10 business days of receiving the student’s informal request.

     

    Step 2: If the student is still dissatisfied with the assessor’s re-evaluation, the student may proceed to lodge a formal appeal. At this stage, the student must refer to the formal appeal procedure.

     

    Formal appeal procedure

    Step 1:

    The student should complete the Appeal Form and return this to rto@ilec.edu.au or posting to:

    iLearn eCollege

    PO Box 1467

    SOUTHPORT BC QLD 4215

     

    To request a copy of the Appeal Form, simply email rto@ilec.edu.au.

     

    Step 2:

    The Student Services Department will immediately forward the Appeal Form to the Operations Manager for the initial review. At this stage, the Operations Manager will email the student to let them know that their appeal form has been received.

     

    The Operations Manager will record all details of the appeal in the Appeals Register.  The following details will be noted:

    • the student’s full name,
    • receipt date of the Assessment Decision,
    • Appeal Form,
    • the nature of the appeal,
    • the outcome and/or solution offered by iLearn eCollege,
    • the student’s response to the outcome and/or solution offered.

     

    The Operations Manager will email the student the outcome of the appeal within 20 business days of receiving the Appeal Form. iLearn eCollege will notify the student if it will take more than 60 days to address the complaint/appeal.

     

    Step 3:

    At the request of the student, a mediator can be provided by the Australian Mediation Association. If this option is pursued, the student will bear all costs associated with the mediator. Furthermore, the Operations Manager and mediator will have an additional 30 calendar days to reach a final decision and inform the student of the outcome by email.

  • Privacy Policy
  • iLearn eCollege is committed to the protection of your Personal Information in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Privacy Act).

     

    This Privacy Policy describes the manner in which iLearn eCollege collects, holds and uses Personal Information that is covered by the Privacy Act.

     

    iLearn eCollege may, from time to time, review and update this Privacy Policy. This includes taking into account new laws, regulations and technology. All Personal Information held by iLearn eCollege will be governed by our most recent Privacy Policy. Our most recent Privacy Policy will apply to our collection, use and disclosure of Personal Information.

    The following privacy policy applies to all iLearn eCollege students.

     

    COLLECTION

    iLearn eCollege may collect and hold Personal Information about you such as your name, gender, date of birth, contact details (including your address, phone number and email address, whether personal or for work), financial information, billing or payment details, bank account details, tax file number, products and services information and preferences. iLearn eCollege does not collect sensitive Information and we will only collect such information with your consent if it is reasonably necessary for one or more of our functions or activities.

     

    USE AND DISCLOSURE   

    Any details collected from iLearn eCollege customers are required in order to provide you with our products and/or services, and a high level of customer service. Collected information is used for the following purposes:

    • Determine whether we can provide suitable training,
    • Manage administration of training and services,
    • Communicate in the case of an emergency,
    • Report to government agencies and other regulating bodies, funding or industry bodies as required (see below).

    Personal information will not be used or disclosed for a secondary purpose unless the student has consented. iLearn eCollege will never disclose personal student information unless required under legislation, such as providing AVETMISS data to the National Centre for Vocational Education Research (a professional and independent body responsible for collecting, managing, analysing, evaluating and communicating research and statistics about vocational education and training nationally) and the Australian Skills Quality Authority (ASQA).

    ASQA is the regulator for Australia’s vocational education and training sector and may require iLearn eCollege to disclose student contact information to enable them to monitor the quality of the service provided by iLearn eCollege.  iLearn eCollege may release information to third parties such as job service providers that have funded a student’s course. However, this will only be done with a student’s consent after they have completed a consent to release information document.

     

    ACCESS TO COLLECTED INFORMATION

    Students have the right to access personal information held about them. If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at rto@ilec.edu.au.

     

    LEGAL

    We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process.

     

    DATA QUALITY

    iLearn eCollege will take all reasonable steps to make sure that the personal information it collects uses or discloses is accurate, complete and up to date. The student will be given access to the information held where required. iLearn eCollege will correct and update information errors described by the student.

     

    DATA SECURITY

    iLearn eCollege will take all reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure.

     

    NOTIFIABLE DATA BREACHES

    As required under the Privacy Amendment (Notifiable Data Breaches) Act 2017 (NDB Act), iLearn eCollege has a Data Breach Procedure and Response Plan in place, in the event that the business experiences a data breach that is likely to result in serious harm.

     

    UNIQUE STUDENT IDENTIFIERS

    Commonwealth Government identifiers (e.g. Medicare number or tax file number) will only be used for the purposes for which they were issued.

     

    ANONYMITY

    Wherever possible, iLearn eCollege will provide the opportunity for the student to interact with them without identifying themselves.

     

    TRANSBORDER DATA FLOW

    The student’s privacy protections apply to the transfer of personal information out of Australia.

     

    COMPLAINTS

    Should an individual wish to make a formal complaint in regards to our privacy policy, please email us directly at rto@ilec.edu.au.

  • Anti-discrimination Policy
  • iLearn eCollege complies with the Anti-Discrimination Act 1991 and recognises that discrimination is prohibited on the following grounds:

    • Age,
    • Disability/Impairment,
    • Gender,
    • Gender identity,
    • Pregnancy/breastfeeding,
    • Race,
    • Religious belief,
    • Political belief,
    • Sexuality.

     

    Each student has the right to be treated with dignity and respect. If a student feels he or she has been unfairly treated, please notify iLearn eCollege immediately through email rto@ilec.edu.au.

     

    Please note: any discriminatory remarks towards or about an iLearn eCollege staff member may result in the student being terminated from their course without a refund. iLearn eCollege does not tolerate discrimination in any form.

  • Access and Equity Policy
  • iLearn eCollege ensures that its practices are as inclusive as possible and do not unreasonably prevent anyone from accessing or participating in training and assessment. iLearn eCollege ensures that all students have equal access to:

    • Training and assessment material,
    • Training Department,
    • Student Services Department,
    • Assessment feedback,
    • Reasonable adjustments options,
    • Quality support services and resources.
  • Relevant Legislation
  • iLearn eCollege will adhere to all relevant legislation including but not limited to:

     

    Work Health and Safety Act 2011

    The Work Health and Safety Act 2011 provides a framework for managing health and safety risks in Australian workplaces. The objective of the Act is to prevent fatalities, injuries and illness caused by a workplace, by workplace activities or by a specified high risk plant – this is achieved by preventing exposure to risk. All organisations must comply with this Act, regardless of the types of services and/or products they provide or sell. For more information visit: http://www.comlaw.gov.au/Series/C2011A00137

     

    Industrial Relations Act 1988

    The principal objective of the Industrial Relations Act 1988 is the provision of a framework for industrial relations that supports economic prosperity and social justice. For more information visit: http://www.austlii.edu.au/au/legis/cth/num_act/ira1988242/

     

    Privacy Act 1988

    The Privacy Act 1988 makes provisions to protect the privacy of individuals, and for related purposes. It should be noted, however, that the Federal Privacy Act does not regulate state or territory agencies (except for the ACT). For information on privacy regulations in other states and territories, visit the http://www.privacy.gov.au.

     

    Copyright Act 1968

    The Copyright Act 1968 is an Act relating to Copyright and the protection of certain performances, and for other purposes.  For more information regarding the Copyright Act 1968, go to www.aph.gov.au/library/pubs/rn/1998-99/99rn26.htm

     

    National Vocational Education and Training Regulator Act 2011

    This Act was introduced in 2011 to establish a consistent registration and accreditation framework for Vocational Education and Training, by applying nationally agreed standards. For more information, visit: http://www.comlaw.gov.au/Details/C2014C00623 

     

    Equal Opportunity

    • New South Wales Anti-Discrimination Act 1977
    • Queensland Anti-Discrimination Act 1991
    • South Australia Equal Opportunity Act 1984
    • Victoria Equal Opportunity Act 2010
    • Western Australia Equal Opportunity Act 1984

    The objectives of Equal Opportunity legislation are to encourage the identification and elimination of discrimination, sexual harassment and their causes, and to promote and facilitate the progressive equality. For more information go to: http://www.equalitylaw.org.au/elrp/resources/

     

    Australian Consumer Law (ACL) 2011

    Australian Consumer Law (ACL) 2011 aims to provide an equitable, competitive, informed and safe market place. It makes provisions in respect to certain unfair or undesirable trade practices, and aims at regulating the supply of goods and services. For more information visit: http://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm

     

    Competition and Consumer Act (CCA) 2010

    The object of the Competition and Consumer Act (CCA) 2010 is to enhance the welfare of Australians through the promotion of competition and fair trading, and through a provision for consumer protection. For more information visit: http://www.accc.gov.au/content/index.phtml/itemId/815209

  • Student Records
  • Students should promptly notify iLearn eCollege of any changes to their name, address and contact details. The accuracy of these details is important for certificate and statement of attainment issuance.  Please notify these changes to: rto@ilec.edu.au.

     

    Students can request information on their progress by emailing rto@ilec.edu.au.

     

    The student must provide their full name and date of birth in the email for verification purposes.

     

    To permit a third-party person such as an employer to access a student’s training records – the Consent Form – Information Release must be completed and returned to rto@ilec.edu.au.

     

    To access these forms simply email rto@ilec.edu.au.

  • Definitions
  • Assessment A process to determine a student’s level of acquired skill and knowledge against a set criterion.
    Certificate The award recognising the successful completion of a full qualification.
    Commencement The course start date stated on the welcome letter.
    Competent The student has successfully satisfied all unit requirements.
    Course materials Training and assessment materials provided by iLearn eCollege.
    Credit transfer To formally recognise a unit of competency that was achieved through another RTO (statement of attainment or record of results is required).
    Deferral The postponement of a course to a later date.
    Distance learning Training and assessment that occurs at a location other than the iLearn eCollege office (e.g. at home, at work).
    Enrolment Application The submission of an enrolment application form to iLearn eCollege.
    Not yet satisfactory Unsatisfactory assessment result.
    Not yet competent The student has not satisfied all of the unit requirements.
    Online learning Undertaking a course through the online portal provided by iLearn eCollege.
    QLD Training Association Pty Ltd A Registered Training Organisation (RTO) trading as iLearn eCollege. RTO provider number 32446
    Reasonable adjustment Adjustments made to training and assessment that does not compromise the quality or integrity of the unit requirements.
    Record of results Is a transcript that is issued to a student once he or she has completed all units within a qualification.
    Registered Training Organisation (RTO) A training organisation who is registered with a state or national regulator and appear on www.training.gov.au.
    Satisfactory The student has successfully satisfied one or more parts of the unit requirements.
    Statement of Attainment Is issued to a student when he or she has demonstrated competency in one or more units of competency.
    Student / Learner A ‘student’ or ‘learner’ refers to any person who has completed an enrolment form or made payment for one or more courses with iLearn eCollege. If course payment was made by a third party, the intended individual is still considered to be the student. The student is the person who is undertaking the course and has completed the enrolment form.
    Unit of competency A component of a qualification which identifies a specific workplace requirement and includes the knowledge and skills that underpin competency.

     

  • Fee Schedule
  • Fees charged by iLearn eCollege are subject to change without notice. Please note that the fees set out below are non-refundable. Please also note that iLearn eCollege does not accept payments of more than $1,500.00 from an individual student paid in advance.

    Fee Type Amount Applied
    Full TAE40116 course Administration fee $290.00 Fee made upon enrolment application to cover administrative functions.
    • TAE40110 to TAE40116 upgrade
    • TAESS00009
    • TAESS00011
    • TAESS00014
    • TAESS00015
    • TAELLN411 Standalone unit of competency
    • TAEASS502 Standalone unit of competency
    • TAELLN411 & TAEASS502 Standalone units of competency

    Administration fee

    $145.00 Fee made upon enrolment application to cover administrative functions.
    Individual Unit Fee $250.00 The cost of each standalone unit of competency
    Certificate and Record of Results issue fee $30.00 The cost to print and issue a hard copy Certificate and Record of Results
    Statement of Attainment issue fee $30.00 The cost to print and issue a Statement of Attainment
    Course Extension Fee (1 month extension) $125.00 1 month extension.
    Course Extension Fee (3 month extension) $250.00  3 month extension.
    Course Extension Fee (6 month extension) $400.00  6 month extension.
    Deferral fee $100.00 Upon request of deferral
    Re-assessment fee $50.00 Re-assessment fee after the third attempt