Policies and Procedures
Definitions and Fee Schedule
This Student Handbook contains important information about our policies and procedures regarding training and assessment. iLearn eCollege is committed to providing students with current, important and relevant industry training Australia wide. iLearn eCollege reserves the right to modify and update the Student Handbook without notice. The current version of the student handbook can be accessed from the website.
Current version: 3.0 (04 February 2022)
Before commencing any nationally recognised course offered by iLearn eCollege, each student must provide a USI. Each student enrolment received must have a verified USI as per the AVETMISS reporting requirements and for identification purposes. iLearn eCollege will only issue a qualification, record of result and/or statement of attainment to a student if there is a verified USI against the student’s file. To create a USI, click on the provided link and follow the prompts https://www.usi.gov.au/
Each student is required to complete the enrolment application on the website.
Payment for the course can be made by:
The bank details are as follows:
|Account number||1059 0593|
|Account name||QLD Training Association Pty Ltd|
Once an enrolment application has been completed and payment has been received, the student will receive the following documentation:
Students will be pleased to know that the course fee is an all-inclusive set fee. RPL applications (three attempts only) and Credit Transfers are also included.
Students who do not meet the prerequisites or entry requirements for the selected course will be notified and invited to contact iLearn eCollege to discuss alternative opportunities.
The enrolment application can be accessed from the iLearn eCollege website (www.ilec.edu.au).
Each qualification, unit of competency or skill set offered by iLearn eCollege has a specific course fee. It is iLearn eCollege policy that the course fee (at the time of enrolment) will be all inclusive of the following items:
The course fee does not include the extension fee, re-assessment fee, printing, and re-printing of certification.
Note: Total fees listed on the website are inclusive of a non-refundable Administration Fee. The non-refundable Administration Fee must be made for an enrolment application to proceed.
Note: Course fees may change at any time due to additional services being offered or promotional specials. Students are not entitled to a refund as a result of varying special prices.
A phone payment disclosure statement is to be completed by the card holder who has made payment for one or more iLearn eCollege courses over the phone.
By completing the phone payment disclosure statement, the card holder declares that he or she has given their full consent regarding the phone payment transaction. The disclosure statement is to be hand signed or accompanied by a digital signature. The completed statement is to be returned to firstname.lastname@example.org.
Note: The student’s enrolment will be delayed if iLearn eCollege has not received the completed phone payment disclosure statement from the card holder.
A credit transfer is a system whereby successfully completed units of study contributing towards a certificate or diploma can be transferred from one course to another. iLearn eCollege recognises statements of attainment and record of results issued by other registered training organisations (RTOs), as well as USI transcripts.
The student must provide a copy of their AQF certification documents that must be witnessed by a Justice of the Peace or Commissioner for Declarations. iLearn eCollege must verify the authenticity of the statement of attainment and record of result by contacting the issuing RTO prior to approving any units as credit transfer. The assessor has up to 10 business days to review these documents and provide an official outcome to the student via email.
To apply for credit transfer, email the certified AQF certification documents to email@example.com.
Recognition of Prior Learning (RPL) involves assessing an individual’s current knowledge, skills and experiences that may have been acquired through work experience, informal training and formal training. iLearn eCollege offers all enrolled students the opportunity to be assessed through an assessment only pathway also known as recognition of prior learning. RPL applications will be reviewed after a student has enrolled and paid for the course.
To request an RPL Application Kit please email firstname.lastname@example.org.
As all prospective students come with varying support needs, it may be necessary for the student to complete the Language, Literacy and Numeracy (LLN) Indicator Tool. This LLN evaluation will assist iLearn eCollege in identifying the learner’s needs and appropriate support to be offered by iLearn eCollege. Please note that iLearn eCollege has up to 10 business days to review each student’s LLN Indicator Tool from the date of receipt. iLearn eCollege offers a range of reasonable adjustment options and support services if a learning need is identified through the LLN Indicator Tool.
Please note: additional entry requirements may apply depending on the course. See the course information for more details.
In the unlikely event of a business interruption or training failure, iLearn eCollege will issue the student with a Statement of Attainment for the successful completion of units. iLearn eCollege will also issue the student a pro-rata refund amount based on the calculation formula below.
Course fee paid by student / total duration in days (as per the welcome letter) = daily rate. daily rate x remaining days in student’s enrolment period = pro-rata refund amount. The refund amount will be processed within 20 business days from the date that the pro-rata refund amount is communicated to the student.
iLearn eCollege will notify current students by email of any changes to the agreed services including third party arrangements and change in ownership. This information will be communicated to students within 2 business days of confirmation that the agreed service changes have been applied.
The course duration is available on the enrolment letter – refer to the enrolment date and expiry date. Students may apply for an extension however fees do apply (see fee schedule).
Course extensions will be considered on a student-by-student basis (see fee schedule). The available extension options are listed below:
To apply for a course extension, the student will be required to complete the Extension Form and return this to email@example.com.
Please note: an extension request can be denied by iLearn eCollege if the course allocation becomes full.
A student may cancel their course enrolment by completing the Course Cancellation Form and returning this to firstname.lastname@example.org.
Please note: a student is not entitled to a refund of any kind upon cancelling their course.
Course deferment will only be considered on a case by case basis and is at the discretion of the Director. To apply for a deferral, the student will need to complete a Deferral Request Form and return this to email@example.com.
iLearn eCollege utilises a combination of modes to deliver the training and assessment components of the course. This includes online training, trainer support, self-paced study, and distance-based assessing. Features of our delivery mode include:
iLearn eCollege courses are self-paced whereby the learning is initiated and directed by the learner. With self-paced study, students can take the amount of time that is needed for them to complete an activity or assessment at a pace they set, giving them the time they need to achieve the best learning outcomes.
Students need to complete the qualification before the Course End Date. The Training Plan you receive upon enrolment will provide you with guidance on how to best tackle your course.
Each student has access to the trainers and assessors within our training department. Our trainers and assessors will assist you to develop a better understanding of the materials and requirements and support you in your learning experience. Trainers will also be aware of your individual support needs and can assist you in a way that is conducive to your learning.
Trainers and assessors can be contacted by telephone and email during business hours (9am – 5pm). There are no additional costs to chat with a trainer or assessor.
The onus is on the student to provide sufficient details such as:
For all administrative enquiries, the Student Services Department can be contacted by:
For all training and assessment related enquiries, the Training Department can be contacted by:
All assessment submissions should be made using your Student Portal. Upload functions have been created for all assessments, including additional documents.
Students may email or post their submissions to iLearn eCollege but need to make prior arrangement by calling the office on (07) 5689 5070. Assessment submissions should be mailed to:
PO Box 1467
SOUTHPORT BC QLD 4215
For all email submissions, please be aware there is a maximum file size limit of 8MB per email. We highly recommend the use of zip folders to help compress the files. Alternatively, sending multiple emails is also an option.
Please note: iLearn eCollege will send an acknowledgement email for each received assessment submission. If a student does not receive an acknowledgement email within 2 business days, please call the office on (07) 5689 5070 regarding this matter.
Once a postal submission has been received by iLearn eCollege, the student will receive an acknowledgement email.
All assessment activities should be attempted in full. Incomplete assessments will receive a ‘not yet satisfactory’ outcome and will be accepted as an official attempt. iLearn eCollege does not accept draft copies of any assessment submissions.
Important: for all postal submissions, we advise that the original/s are not posted to iLearn eCollege in case of damage or loss in the mail. Students are requested to only send copies of the original paperwork. Please keep a copy of all work submitted for your personal records.
The Student Portal provides a 100MB maximum file size for any upload. For files larger than this such as videos, we recommend the use of Dropbox. Dropbox provides all users up to 2GB of free space to share files with others. To register a free Dropbox account simply click on the link https://www.dropbox.com/register and follow the prompts.
Learner Details and Declaration:
Students should ensure that the Learner Declaration in the Learner Workbook has been signed and dated – please refer to the instructions in your workbook.
If a student has posted an item to iLearn eCollege and wishes to have the item returned via post, the student will be responsible for all postage and packaging costs involved. Costs will vary according to the package weight, size, tracking and delivery destination. This includes but is not limited to:
All assessments are competency-based, which means that the student is assessed against the unit requirements. Once a student’s submission has been assessed, he or she will be notified of the outcome by email.
Assessment results are recorded as follows:
Satisfactory (S) result: the student’s submitted work satisfies the learning requirements for the individual assessment (e.g., written questions task).
Not Yet Satisfactory (NYS) result: the student’s submitted work does not demonstrate their understanding of all activities in the individual assessment. If a student receives a ‘not yet satisfactory’ outcome, he or she will receive written feedback from a trainer/assessor, clearly outlining where the gaps are. The student will then be required to rectify these gaps and re-submit their assessment for marking. Each attempt (resubmission) is counted as being a submission.
Once a student receives a satisfactory result for all required assessment tasks, a competent (C) outcome will be awarded for the entire unit. The student must demonstrate their understanding of all competency standards in each unit before receiving a competent outcome (in accordance with the National Register for VET www.training.gov.au).
Each student has three (3) attempts to demonstrate competency, otherwise a re-assessment fee applies (see Fee Schedule).
In the event that a student is dissatisfied with an assessor’s outcome determination – please refer to Appeals Policy.
Re-assessments (also known as resubmissions):
Assessment resubmissions are a normal part of the learning process. Any gaps that are identified in an assessment will be accompanied by assessor feedback from the training department. The onus is on the student to carefully read the feedback and seek clarification from the training department if required. If a student is deemed ‘not yet satisfactory’ on the third attempt – the student must re-enrol into the unit by paying a re-assessment fee (see Fee Schedule).
iLearn eCollege is committed to fair and transparent application of fees and charges as well as the processing of refunds where applicable. iLearn eCollege encourages all potential students to read and understand the course information before enrolling.
The Refund Policy can be accessed at the bottom of every page of the company website under the heading Refund Policies and Procedures. Please note, all students must declare that they have read and understood the Terms and Conditions and Student Handbook before submitting the online enrolment application form.
All refund requests will be reviewed by the General Manager. Refund applications will be individually assessed and a decision will be made based on the merits of the claim. All refund decisions will be communicated to the student within 20 business days via email. All approved refunds are subject to the non-refundable Administration Fee depending on the course you enrolled into. See the Fee Schedule for the Administration Fee per course.
Refunds will be issued in the following circumstances:
Refunds shall not be issued in the following circumstances:
Course fees may change at any time due to additional services being offered or promotional specials. Students are not entitled to a refund as a result of varying special prices.
Requesting a refund
Step 1: The student is required to complete the Refund Request Form. To request this form, simply email firstname.lastname@example.org.
Step 2: The student can forward the completed and signed form to email@example.com or by post to:
PO Box 1467
SOUTHPORT BC QLD 4215
Step 3 (if applicable): If a full or partial refund is approved by the General Manager, the student must email through their bank account details to firstname.lastname@example.org.
If successful, the student should expect to receive the refund amount within 20 business days from the date that iLearn eCollege receives the student’s bank details. Details of the processed refund amount will be recorded in the Refund Register the same day as the refund transaction.
The following rights of students are to be respected and adhered to at all time:
Student Behaviour Obligations
Students are expected to adhere to the following behaviour obligations at all times:
Refer any complaints or disputes to iLearn eCollege for resolution via email email@example.com or phone (07) 5689 5070.
Academic Misconduct and Plagiarism
Academic misconduct includes cheating and other actions which seek to obtain an unfair advantage or activities in which the intention is that the student will obtain an unfair advantage. Academic misconduct will not be tolerated under any circumstances and includes (but is not restricted to) any of the following activities:
Plagiarism occurs when a student attempts to pass off someone else’s work as their own. This can be by using other people’s work without referencing or citing the original source, failing to put quotation marks around a direct quote or passing off another person’s ideas as their own. If a student is sourcing information from an external source (e.g. textbooks, journals, article, newspaper and the like) the student must reference the literature. All online research must be accompanied by the website link.
To reference a source, we recommend the Harvard Generator website www.harvardgenerator.com
Important: All student work must meet the criteria of authenticity and must be in the student’s own words.
Maintaining Acceptable Academic Progress
Students are expected to manage their time appropriately so that assessments can be submitted by the due date.
If you are having difficulty managing your time, you should speak to your trainer in the first instance. Students in significant difficulty should also refer to the extension and deferral policies.
For non-compliance with the Student Code of Conduct the following procedure will be followed:
A member of iLearn eCollege staff will contact students in the first instance to discuss the issue or behaviour and to determine how the issue might be rectified. This discussion and its outcomes will be documented and included in the student’s training file.
Should the issue or behaviour continue, the student will be provided with a final warning in writing and a time frame in which to rectify the issue. A copy of this warning will be included in the student’s training file.
Once these steps in the procedure have been followed, should the issue or behaviour still continue, education services will be withdrawn and the student will be notified in writing that their enrolment has been terminated (without refund). Students are able to access the complaint process at any stage of this procedure.
Students are welcome to discuss the content and assessments with other learners who are undertaking the same course with iLearn eCollege however all written responses, case studies, and projects must be worded individually by the person submitting the assessment to demonstrate individual knowledge and understanding of the unit content. If iLearn eCollege receives student work that is identical to another student, then this will be considered as plagiarism and as per the previously mentioned Code of Conduct he or she will be subject to disciplinary procedures.
A student may request a Course Progress Report by emailing firstname.lastname@example.org.
If a student chooses not to complete the full qualification iLearn eCollege will issue an electronic copy of Statement of Attainment on the successful completion of the unit/s undertaken. Students can also request a Statement of Attainment/replacement Statement of Attainment at any time during their studies.
Please note: an issue/reissue fees apply in these instances– see fee schedule.
Once a student has successfully fulfilled all the requirements of the learning program within a qualification the student will be issued with an electronic copy of their Certificate and Record of Results. iLearn eCollege has up to 30 calendar days to issue the Certificate and Record of Results from the date that the competent outcome was awarded to the last unit. If a student requires a hard copy, or has misplaced or lost their Certificate and Record of Results, issue and reissue fee applies – see fee schedule.
iLearn eCollege is required to retain AQF certification documents for thirty (30) years. A re-issue fee applies for a certificate, record of results and statement of attainment.
To request a replacement certificate, record of results or statement of attainment, simply email email@example.com and provide the following information:
iLearn eCollege believes that a student, who has a complaint, has the right to raise the complaint and expect that every effort will be made to resolve it in accordance with this policy, without prejudice or fear of reprisal or victimisation. As a commitment to continuous improvement of our services, iLearn eCollege sees complaints as an opportunity to improve our services.
iLearn eCollege will manage all complaints fairly, equitably and efficiently as possible. iLearn eCollege will encourage the parties to approach the complaint with an open mind and to resolve problems through discussion and conciliation in order to find a solution and agreeable settlement for all parties concerned. Confidentiality will be maintained throughout the process of making and resolving complaints. iLearn eCollege seeks to protect the rights and privacy of all involved and to facilitate the return to a comfortable and productive learning environment.
Complaints will be responded to by email within 20 business days of receiving the Complaint Lodgement Form.
If a student is dissatisfied with the services provided by iLearn eCollege, the student (complainant) has the opportunity to submit an informal and/or formal complaint. The steps required for each option is listed below.
Once complaints are finalised, the findings will be discussed at the weekly management meetings to review any procedures or practices that need to be changed.
Informal complaint procedure
The student may contact iLearn eCollege by phone on (07) 5689 5070 or email firstname.lastname@example.org and attempt to resolve the issue within 48 hours. A written record of this communication will be recorded in the student’s file.
If no resolution is reached, the student may proceed to lodge a formal complaint. At this stage, the student must refer to the formal complaint procedure.
Formal complaint procedure
The student must complete the Complaint Lodgement Form and return this to email@example.com or by posting it to:
PO Box 1467
SOUTHPORT BC QLD 4215
Anonymous complaints will not be accepted. Each Complaint Lodgement Form must be signed and dated. To request a copy of this form, simply email firstname.lastname@example.org.
The Student Services Department will immediately forward the Complaint Lodgement Form to the General Manager for the initial review. At this stage, the General Manager will email the student to let them know that their complaint form has been received.
The General Manager will be responsible for responding to complaints regarding:
The General Manager will email the student the outcome of the complaint within 20 business days of receiving the Complaint Lodgement Form. iLearn eCollege will notify the student if it will take more than 60 days to address the complaint/appeal.
The General Manager will record all details of the complaint in the Complaints Register. The following details will be noted;
If the student is dissatisfied with the outcome and/or solution offered by iLearn eCollege, the student may proceed to lodge an appeal (at this stage, the student should refer to the Appeals Policy).
If a resolution is not reached after all of the above steps have been exhausted, the student may forward the complaint to the Australian Skills Quality Authority (ASQA).
ASQA info line: 1300 701 801
iLearn eCollege believes that a student has the right to appeal decisions, including refund decisions and assessment decisions of both individual units of competency and Recognition of Prior Learning (RPL). In the case of appeals against assessment decisions, the student should in the first instance discuss the decision with the relevant trainer or assessor and request a re-evaluation of the assessment outcome.
In the event that the student is still dissatisfied with the trainer or assessor’s re-evaluation, the student has the right to formally appeal the assessment decision by lodging the Appeal Form to email@example.com or by posting it to:
PO Box 1467
SOUTHPORT BC QLD 4215
The Appeal Form must be signed and dated. To request a copy of this form, simply email firstname.lastname@example.org.
All formal appeals will be reviewed by the Operations Manager. The Operations Manager will respond by email to all formal appeals within 20 business days of receiving the Appeal Form. iLearn eCollege will notify the student if it will take more than 60 days to address the complaint/appeal.
At the request of the student, a mediator can be provided by the Australian Mediation Association. If this option is pursued, the student will bear all costs associated with the mediator. Furthermore, the Operations Manager and mediator will have an additional 20 business days to reach a final decision and inform the student of the outcome by email.
Once appeals are finalised, the findings will be discussed at the monthly management meetings to review any procedures or practices that need to be changed.
Each student has the opportunity to request an informal and/or formal appeal. The steps required for each option is listed below.
The student must complete the Appeal Form and return this to email@example.com.
Informal appeal procedure
In the event that a student is dissatisfied with an assessor’s outcome determination, the student may informally appeal the assessment decision by emailing firstname.lastname@example.org. The assessor will re-evaluate without bias in accordance with the principles of assessment. The re-evaluation will be completed within 10 business days of receiving the student’s informal request.
Step 2: If the student is still dissatisfied with the assessor’s re-evaluation, the student may proceed to lodge a formal appeal. At this stage, the student must refer to the formal appeal procedure.
Formal appeal procedure
The student should complete the Appeal Form and return this to email@example.com or posting to:
PO Box 1467
SOUTHPORT BC QLD 4215
To request a copy of the Appeal Form, simply email firstname.lastname@example.org.
The Student Services Department will immediately forward the Appeal Form to the Operations Manager for the initial review. At this stage, the Operations Manager will email the student to let them know that their appeal form has been received.
The Operations Manager will record all details of the appeal in the Appeals Register. The following details will be noted:
The Operations Manager will email the student the outcome of the appeal within 20 business days of receiving the Appeal Form. iLearn eCollege will notify the student if it will take more than 60 days to address the complaint/appeal.
At the request of the student, a mediator can be provided by the Australian Mediation Association. If this option is pursued, the student will bear all costs associated with the mediator. Furthermore, the Operations Manager and mediator will have an additional 30 calendar days to reach a final decision and inform the student of the outcome by email.
iLearn eCollege is committed to the protection of your Personal Information in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Privacy Act).
iLearn eCollege may collect and hold Personal Information about you such as your name, gender, date of birth, contact details (including your address, phone number and email address, whether personal or for work), financial information, billing or payment details, bank account details, tax file number, products and services information and preferences. iLearn eCollege does not collect sensitive Information and we will only collect such information with your consent if it is reasonably necessary for one or more of our functions or activities.
USE AND DISCLOSURE
Any details collected from iLearn eCollege customers are required in order to provide you with our products and/or services, and a high level of customer service. Collected information is used for the following purposes:
Personal information will not be used or disclosed for a secondary purpose unless the student has consented. iLearn eCollege will never disclose personal student information unless required under legislation, such as providing AVETMISS data to the National Centre for Vocational Education Research (a professional and independent body responsible for collecting, managing, analysing, evaluating and communicating research and statistics about vocational education and training nationally) and the Australian Skills Quality Authority (ASQA).
ASQA is the regulator for Australia’s vocational education and training sector and may require iLearn eCollege to disclose student contact information to enable them to monitor the quality of the service provided by iLearn eCollege. iLearn eCollege may release information to third parties such as job service providers that have funded a student’s course. However, this will only be done with a student’s consent after they have completed a consent to release information document.
ACCESS TO COLLECTED INFORMATION
Students have the right to access personal information held about them. If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at email@example.com.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process.
iLearn eCollege will take all reasonable steps to make sure that the personal information it collects uses or discloses is accurate, complete and up to date. The student will be given access to the information held where required. iLearn eCollege will correct and update information errors described by the student.
iLearn eCollege will take all reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure.
NOTIFIABLE DATA BREACHES
As required under the Privacy Amendment (Notifiable Data Breaches) Act 2017 (NDB Act), iLearn eCollege has a Data Breach Procedure and Response Plan in place, in the event that the business experiences a data breach that is likely to result in serious harm.
UNIQUE STUDENT IDENTIFIERS
Commonwealth Government identifiers (e.g. Medicare number or tax file number) will only be used for the purposes for which they were issued.
Wherever possible, iLearn eCollege will provide the opportunity for the student to interact with them without identifying themselves.
TRANSBORDER DATA FLOW
The student’s privacy protections apply to the transfer of personal information out of Australia.
iLearn eCollege complies with the Anti-Discrimination Act 1991 and recognises that discrimination is prohibited on the following grounds:
Each student has the right to be treated with dignity and respect. If a student feels he or she has been unfairly treated, please notify iLearn eCollege immediately through email firstname.lastname@example.org.
Please note: any discriminatory remarks towards or about an iLearn eCollege staff member may result in the student being terminated from their course without a refund. iLearn eCollege does not tolerate discrimination in any form.
iLearn eCollege ensures that its practices are as inclusive as possible and do not unreasonably prevent anyone from accessing or participating in training and assessment. iLearn eCollege ensures that all students have equal access to:
iLearn eCollege will adhere to all relevant legislation including but not limited to:
Work Health and Safety Act 2011
The Work Health and Safety Act 2011 provides a framework for managing health and safety risks in Australian workplaces. The objective of the Act is to prevent fatalities, injuries and illness caused by a workplace, by workplace activities or by a specified high risk plant – this is achieved by preventing exposure to risk. All organisations must comply with this Act, regardless of the types of services and/or products they provide or sell. For more information visit: http://www.comlaw.gov.au/Series/C2011A00137
Industrial Relations Act 1988
The principal objective of the Industrial Relations Act 1988 is the provision of a framework for industrial relations that supports economic prosperity and social justice. For more information visit: http://www.austlii.edu.au/au/legis/cth/num_act/ira1988242/
Privacy Act 1988
The Privacy Act 1988 makes provisions to protect the privacy of individuals, and for related purposes. It should be noted, however, that the Federal Privacy Act does not regulate state or territory agencies (except for the ACT). For information on privacy regulations in other states and territories, visit the http://www.privacy.gov.au.
Copyright Act 1968
The Copyright Act 1968 is an Act relating to Copyright and the protection of certain performances, and for other purposes. For more information regarding the Copyright Act 1968, go to www.aph.gov.au/library/pubs/rn/1998-99/99rn26.htm
National Vocational Education and Training Regulator Act 2011
This Act was introduced in 2011 to establish a consistent registration and accreditation framework for Vocational Education and Training, by applying nationally agreed standards. For more information, visit: http://www.comlaw.gov.au/Details/C2014C00623
The objectives of Equal Opportunity legislation are to encourage the identification and elimination of discrimination, sexual harassment and their causes, and to promote and facilitate the progressive equality. For more information go to: http://www.equalitylaw.org.au/elrp/resources/
Australian Consumer Law (ACL) 2011
Australian Consumer Law (ACL) 2011 aims to provide an equitable, competitive, informed and safe market place. It makes provisions in respect to certain unfair or undesirable trade practices, and aims at regulating the supply of goods and services. For more information visit: http://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm
Competition and Consumer Act (CCA) 2010
The object of the Competition and Consumer Act (CCA) 2010 is to enhance the welfare of Australians through the promotion of competition and fair trading, and through a provision for consumer protection. For more information visit: http://www.accc.gov.au/content/index.phtml/itemId/815209
Students should promptly notify iLearn eCollege of any changes to their name, address and contact details. The accuracy of these details is important for certificate and statement of attainment issuance. Please notify these changes to: email@example.com.
Students can request information on their progress by emailing firstname.lastname@example.org.
The student must provide their full name and date of birth in the email for verification purposes.
To permit a third-party person such as an employer to access a student’s training records – the Consent Form – Information Release must be completed and returned to email@example.com.
To access these forms simply email firstname.lastname@example.org.
|Assessment||A process to determine a student’s level of acquired skill and knowledge against a set criterion.|
|Certificate||The award recognising the successful completion of a full qualification.|
|Commencement||The course start date stated on the welcome letter.|
|Competent||The student has successfully satisfied all unit requirements.|
|Course materials||Training and assessment materials provided by iLearn eCollege.|
|Credit transfer||To formally recognise a unit of competency that was achieved through another RTO (statement of attainment or record of results is required).|
|Deferral||The postponement of a course to a later date.|
|Distance learning||Training and assessment that occurs at a location other than the iLearn eCollege office (e.g. at home, at work).|
|Enrolment Application||The submission of an enrolment application form to iLearn eCollege.|
|Not yet satisfactory||Unsatisfactory assessment result.|
|Not yet competent||The student has not satisfied all of the unit requirements.|
|Online learning||Undertaking a course through the online portal provided by iLearn eCollege.|
|QLD Training Association Pty Ltd||A Registered Training Organisation (RTO) trading as iLearn eCollege. RTO provider number 32446|
|Reasonable adjustment||Adjustments made to training and assessment that does not compromise the quality or integrity of the unit requirements.|
|Record of results||Is a transcript that is issued to a student once he or she has completed all units within a qualification.|
|Registered Training Organisation (RTO)||A training organisation who is registered with a state or national regulator and appear on www.training.gov.au.|
|Satisfactory||The student has successfully satisfied one or more parts of the unit requirements.|
|Statement of Attainment||Is issued to a student when he or she has demonstrated competency in one or more units of competency.|
|Student / Learner||A ‘student’ or ‘learner’ refers to any person who has completed an enrolment form or made payment for one or more courses with iLearn eCollege. If course payment was made by a third party, the intended individual is still considered to be the student. The student is the person who is undertaking the course and has completed the enrolment form.|
|Unit of competency||A component of a qualification which identifies a specific workplace requirement and includes the knowledge and skills that underpin competency.|
Fees charged by iLearn eCollege are subject to change without notice. Please note that the fees set out below are non-refundable. Please also note that iLearn eCollege does not accept payments of more than $1,500.00 from an individual student paid in advance.
|Full TAE40116 course Administration fee||$290.00||Fee made upon enrolment application to cover administrative functions.|
|$145.00||Fee made upon enrolment application to cover administrative functions.|
|Individual Unit Fee||$250.00||The cost of each standalone unit of competency|
|Certificate and Record of Results issue fee||$30.00||The cost to print and issue a hard copy Certificate and Record of Results|
|Statement of Attainment issue fee||$30.00||The cost to print and issue a Statement of Attainment|
|Course Extension Fee (1 month extension)||$125.00||1 month extension.|
|Course Extension Fee (3 month extension)||$250.00||3 month extension.|
|Course Extension Fee (6 month extension)||$400.00||6 month extension.|
|Deferral fee||$100.00||Upon request of deferral|
|Re-assessment fee||$50.00||Re-assessment fee after the third attempt|