The Student Journey


This guide is provided for potential students looking to apply into a learning program with iLearn eCollege. It provides a general overview of how iLearn eCollege will facilitate different phases in the student journey, from enrolling into a learning program to completing the learning program. Our intention is clear – we want your experience with iLearn eCollege to be as clear and smooth as possible! We pride ourselves on high quality training services, and we endeavour to maintain those expectations right throughout the student journey.

Below are the definitions of different types of students throughout the student journey:

Type of student: Definition: Relevant sections:
Potential student An individual who is interested in enrolling in a learning program with iLearn eCollege. Relevant to Section 1
Applicant An individual who has completed a Student Enrolment Form and has made payment for a course with iLearn eCollege. Relevant to Section 2
Enrolled student An individual who has received an Enrolment Confirmation Email. Relevant to Sections 3 to 6
Completed student An individual who has received a competent outcome for all formal assessments in their enrolled course, and has fulfilled all other training product requirements relevant to their course. Relevant to Section 7

You can expect the following from iLearn eCollege in your student journey:

Section 1: Pre-enrolment Application

iLearn eCollege offers many opportunities to provide a potential student with up to date, accurate, and factual information about our learning programs. The potential student can:

At iLearn eCollege, we want you to make an informed decision before applying into one of our courses. So make sure that you take advantage of these services to get as much information as you can!


Section 2: Enrolment Application

An enrolment application will begin once a potential student applies for enrolment into their selected course by completing a Student Enrolment Form and makes payment for their enrolment application fee. Once the application has been received, the applicant will receive an email with information and documents on how to meet the learning program entry requirements. Note that there are different entry requirements depending on the course the applicant has applied for.

Each applicant will receive contact from a Student Liaison Officer by telephone during their enrolment application period. This conversation will need to occur before an enrolment application can be approved. The purpose of the phone conversation is for the Student Liaison Officer to create an individualised Learning Support Plan with the applicant after discussing:


Section 3: Orientation – Commencement of Study

Once an applicant has met all the entry requirements, the applicant will receive an Enrolment Confirmation Email which contains the enrolled student’s log in details for the Student Portal, a general overview of the course and the following attachments:


The enrolled student will be required to log in to their Student Portal and follow the prompts and instructions on how to download their course materials. The download includes the formal assessments with samples, templates, guides, and publications to assist with completing the assessments, the Learner Manual (which acts as the text-book for the course), various user guides, and other important documents.

Each enrolled student will have access to a team of qualified trainers. One of the qualified trainers will contact the enrolled student soon after receiving the Enrolment Confirmation Email, to introduce the enrolled student to the course. The trainer will provide information about the training plan and the potential for RPL. The team of qualified trainers will act as the enrolled student’s mentors and will engage with the enrolled student throughout the course enrolment period through responding to emails and phone calls.

Our aim is to build a solid rapport with each enrolled student to ensure their experience with iLearn eCollege is as rewarding as possible.


Section 4: Pre-Training Activities

Enrolled students are encouraged to conduct pre-training activities before completing the formal training. The pre-training activities include reading the Learner Manual, and getting familiar with the support materials and samples in preparation of completing the formal assessments. Each Training Plan will contain information on the suggested pre-training activities before each relevant formal assessment.


Section 5: Formal Training

Each enrolled student has access to the iLearn eCollege portal, which gives the enrolled student the opportunity to participate in online discussion boards. Enrolled student’s also have access to pre-recorded webinars through the iLearn eCollege portal. Our team of trainers are available for support by email or telephone during business hours who can provide guidance and encouragement for the course.


Section 6: Assessment Tasks

Each enrolled student will be required to complete formal assessments within their course. The assessment tasks should be attempted once the enrolled student has received sufficient training. The assessment tasks have been specifically designed to measure the enrolled student’s competency against the national standards for the relevant unit/s. The assessment tasks can include written questions, case studies, and projects. Depending on the project, the enrolled student will be required to seek assistance from friends, family, or colleagues to participate in the projects. At times, the national standards require a specific amount of individuals to be present for certain tasks, which gives you the opportunity to put your skills and knowledge into practice with real people!

Once an assessment has been submitted, one of the qualified trainers will provide clear and constructive feedback. If gaps are identified in the enrolled student’s knowledge or skills, the trainer who assessed the enrolled student’s assessment will provide guidance on what adjustments are necessary for a successful outcome. The enrolled student can discuss their feedback with the trainer via phone or email, should further clarity be required.


Section 7: Course Completion

Once an enrolled student has received a competent outcome for all formal assessments, the enrolled student is then deemed as fulfilling the requirements for the training product and will be issued a certificate and record or results, or a statement of attainment (where relevant). The completed student will receive a phone call from a qualified trainer confirming they have completed their course. The completed student will receive an electronic and hard copy of their official certification within 30 calendar days of fulfilling all course requirements.

Completed students are invited to provide informal and formal feedback regarding iLearn eCollege’s products and services. We take all feedback seriously and look to implement your individual feedback where ever possible, so that we can continuously improve our performance as a quality training provider!