iLearn eCollege update to services in response to COVID-19
UPDATE: As of the 31st of March, all iLearn eCollege staff will all be working remotely until further notice. We will still be fully operational, which means that your course enquiries will still be answered, trainers and assessors can still be contacted via phone and email, and our administration team will continue as per normal during office hours (9am – 5pm). The only real change is that our Southport office will be closing its doors until further notice. This means that we are business as usual, however there will not be anyone in the office should you wish to visit us in person!
We have had to make some changes to our service in response to the current situation with the COVID-19 outbreak.
We recently extended our office hours to provide service between the hours of 8.00am – 8.00pm. Unfortunately we will temporarily be reverting to business hours of 9.00am – 5.00pm to enable reduced working hours for our staff.
As things are changing rapidly we are reviewing how we operate on a daily basis and any changes will be communicated to students via email and via our website.
As far as possible we are trying to reduce face to face interaction in our workplace and we are preparing for staff to work remotely to minimise any disruption to our services during this difficult time.
Advice for practical components within your course:
While we understand that the iLearn eCollege delivery of the TAE40116 is an online course and while you have no physical contact with your trainers- the TAE40116 does require students to work with either a third party to verify evidence and work with participants in a training environment. These requirements are set by the training package and as such, we are asking that students exercise the recommended health guidelines which you can access by clicking HERE
You must still complete these tasks as set in the assessment outline however to avoid the “face to face”, physical contact you may wish to complete these tasks using a variety of “meeting tools” such as:
1. Zoom- https://zoom.us
2. Skype:- https://www.skype.com/en/get-skype/download-skype-for-desktop/
3. Hangout Meets G Suit- https://gsuite.google.com/products/meet/
It is still a requirement that real people are used and if recording these sessions please ensure that your assessor can see all profiles and that all participants are over the age of 16. Virtual people/teddy bears and minors are not valid participants.
Please note to remove these components from the assessment would not be considered reasonable adjustment as it would affect the integrity of the unit.
If you are having difficulty meeting the requirements of your course by your enrolment end date we will review your circumstances on a case by case basis.